Operations Manager

We are a startup revolutionizing the beauty industry by defining the standard of “clean.” Our premium skincare, makeup, and body care formulations combine uncompromising safety, efficacy, and environmental responsibility. Our vision goes beyond products—we aim to empower and inspire confident individuals to drive meaningful change. Our innovative community-commerce ecosystem connects customers, beauty enthusiasts, and loyalists, allowing them to align with our brand in ways that authentically reflect their values and aspirations.

From our formulas to our advocacy efforts to our community connection, we lead clean.

We are seeking a detail-oriented and proactive Operations Manager to oversee logistics (inbound and outbound freight) and fulfillment operations with third‑party logistics partners (3PL). This is a critical role that supports our rapidly growing beauty business by ensuring timely delivery of products, managing inbound and outbound flows, and supporting the resolution of daily operational issues.

• Plan and manage inbound shipments (international and domestic) including freight bookings, load consolidation, carrier selection and route optimizations to ensure timely and cost-effective delivery of inventory.
• Supervise Logistics Coordinator (direct report) to ensure all business logistics needs and deadlines are met or exceeded.
• Maintain a network of carrier partners to obtain and compare freight quotes to optimize shipping costs and service levels.
• Manage air freight operations, including tracking and analyzing air freight spend to identify cost‑saving opportunities; collaborate with air carriers to negotiate favorable rates and maintain the air freight tracking reports.

• Coordinate with customs brokers and freight forwarders to ensure smooth customs clearance for international shipments.
• Prepare and maintain all required shipping and customs documentation (e.g. bills of lading, commercial invoices and packing lists) and ensure proper HTS classifications for imported goods to comply with import regulations.
• Coordinate and manage execution of established SOPs with 3PL to ensure inbound shipments release timing is in alignment with internal quality assurance compliance processes.

• Schedule and confirm outbound carrier shipments for transfers between 3PLs, Contract Packaging partners and Retail locations.
• Ensure inbound shipments are compliant with 3PL warehouse receiving requirements (labeling, pallet configuration, etc.) to avoid delivery delays or non‑compliance fees.
• File and Manage freight claims for any lost, damaged or delayed inbound shipments.
• Oversee claims process for outbound DTC shipments to ensure 3PL or carrier compensation is successfully completed for all eligible shipments and validated with 3PL freight invoice credits.

• Oversee logistics for internal stock movements, including product sample orders and headquarters (HQ) supply orders.
• Validate internal orders meet approval and accounting requirements prior to entering Net Suite (ERP). Manage 3PL
• Ensure these internal shipments are executed efficiently, with proper documentation and tracking, to meet the needs of marketing, events, or other departments.

• Support wholesale and retail channel operations by coordinating logistics for partner orders (e.g. Retail Sites, Amazon and other Wholesale Retail accounts).
• Coordinate with 3PL and carriers to ensure compliance with each partner’s shipping guidelines and routing requirements, helping to minimize delays and avoid additional fees or chargebacks.

• Work closely with cross-functional teams – including Sourcing, Product Development, Inventory Management, Planning, and Sales/Wholesale – to align inbound logistics with product launch schedules and inventory needs.
• Provide expertise in logistics planning and troubleshoot supply chain issues to support overall business objectives.

• 4+ years of experience in inventory or supply chain operations, beauty or CPG experience preferred.
• Strong…