Senior Case Manager, Samoshel

Role:
Senior Case Manager

Reports to:

Program Manager Program:
Samoshel Department:
Interim Housing

Location:

Samoshel - 505 Olympic Blvd., Santa Monica, CA 90401 Setting: 100% Onsite

Schedule:

Sunday - Thursday, 8am - 4:30pm Status:
Full-time/Non-Exempt/Non-Management Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1

The Senior Case Manager has three or more years of case management experience, provides shadowing and/or onboarding training to new staff or other training to staff, and satisfies their particular department requirements listed below:

Interim Housing - Trains new staff on case management and specific aspects of the role; pulls reports, checks and corrects incorrect data, trains staff on corrections; leads special projects; and is usually assigned the highest need/highest acuity clients.

• Serve a caseload of approximately 20-25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
• Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
• Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to , navigating them through the best options for their unique situations
• Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
• Facilitate intakes for individuals who are referred into interim housing
• Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
• Facilitate wellness, enrichment, and life skills groups
• Provide crisis intervention when needed
• Maintain client confidentiality at all times while following agency, state and HIPAA regulations
• Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
• Participate in case conferences, individual supervision, and other staff meetings
• Work in collaboration with other agencies and program staff, in order to coordinate services
• Communicate effectively and in a timely manner with management, peers, and clients
• Participate in evaluations and trainings in order to better respond to client/community needs
• Other duties as assigned

• High School Diploma, GED, or Equivalent
• Minimum of three (3) years of experience in case management required
• Experience and ability to demonstrate knowledge of issues faced by the population served (at-risk, experiencing homelessness, and/or formerly homeless)
• Knowledge of HMIS databases and the Coordinated Entry System is strongly preferred
• Skilled in non-violent crisis intervention
• Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
• Strong interpersonal and team-building skills
• Strong knowledge of Microsoft Programs (Word, Excel, Outlook).
  * Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

• Bachelor's degree in a related field, strongly preferred
• Knowledge of HMIS databases and the Coordinated Entry System is strongly preferred.

• Team-based environment that focuses on the betterment of program improvement and client care.

People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading…