Assistant Store Manager - Brentwood

Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.

We are an Equal Opportunity Employer

We are seeking an exceptional Assistant Store Manager to join our Brentwood store located in the Brentwood Country Mart. Our ideal ASM is first and foremost a service minded individual who feels comfortable in a leadership role, while supporting the needs of our customers, employees, and store manager. It’s important that our ASM showcase a good balance between creating an exceptional customer experience, while also understanding the operational mechanics of running a store.

The responsibilities below show a glimpse into the role's key functions and the impactful contributions this position makes.

Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity.

Interface with the store team in a manner that promotes learning, respect and a positive work environment, while addressing personnel concerns fairly and promptly.

Delegate responsibilities to the sales staff in support of business needs.

Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager.

Collaborate with the Stock Associate to manage inventory and oversee product movement.

Liaise with Retail Coordinators in partnership with the Store Manager.

Operate business profitably and minimize potential for loss.

Support and implement new initiatives in line with business strategy and goals.

Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand's aesthetic using firsthand product knowledge.

Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences.

Manage the client book and effectively train the team in building and maintaining client relationships.

Work in partnership with the Store Manager to maintain inventory stock levels on a weekly basis.

Oversee and participate in monthly inventory counts to execute verification processes, as needed.

Arrive on time and floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.

Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.

Ability and understanding of receiving and processing merchandise/inventory management.

Perform daily operations and closing procedures including daily paperwork and reconciliation.

Take initiative to ensure the store is maintained within brand standards and guidelines, and always running efficiently.

Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.

Process sales and returns through the POS systems with accuracy and efficiency.

Abide by company policies to maintain a safe environment for customers and team.

Minimum 2 years’ experience managing a fashion retail environment, luxury retail preferred.

Must have experience managing a cash…