Server, Server​/Wait Staff

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4 days ago Be among the first 25 applicants

$22.50/hr - $23.00/hr

This is a unique and exciting opportunity to join the team as a Server at the #1 Hotel in Los Angeles, as voted by Travel and Leisure:
Oceana in Santa Monica, CA. This oceanfront, all‑suite hotel reopened in July 2019 after undergoing a $35 million complete transformation. The restaurant will be newly renovated and relaunched with a brand‑new concept and dining room design by Martin Brudnizki. The restaurant will feature a refreshed dining concept inspired by Santa Monica’s lush natural beauty. Expect an inventive menu, artfully prepared plates, and handcrafted cocktails to join a curated wine list—all resulting in a Southern California dining experience beyond compare.

We are now seeking motivated and enthusiastic professionals to join our team as integral members.

At Hotel Oceana Santa Monica’s Sandpiper Restaurant, you play a vital role in delivering high levels of guest satisfaction and unparalleled service by providing exceptional food service to dine‑in guests and room service. Over the next few weeks, we will schedule in‑person and digital interviews for qualified candidates. Please check your phone and email frequently for a message about scheduling a brief phone interview.

Throughout each shift, you are responsible for promptly taking orders from guests, communicating food allergies and nutritional needs to kitchen staff, assisting with delivery orders, and checking in periodically to ensure guest satisfaction. Your attention to detail, order accuracy, and ability to quickly familiarize yourself with the restaurant’s offerings will help ensure a positive dining experience.

Your friendly, efficient, and high‑touch approach is perfect when engaging with guests and team members. Your diligence in addressing and appropriately escalating guest feedback, concerns, or complaints while clearly and tactfully communicating with servers, bartenders, and kitchen staff is an asset and contributes to effective restaurant operations.

Your year‑plus experience as a server in a fine dining setting will help you quickly acclimate to the job responsibilities.

You will work a part‑time hospitality schedule defined by operational needs, including weekends and holidays.

Must conform to hotel dress and grooming standards, which include wearing the hotel‑issued uniform, no visible tattoos while wearing a uniform, no unnatural hair colours, no piercings other than one pair of earrings, and neatly groomed facial hair.

Part‑time employees are eligible to earn up to 80 hours of paid sick leave per year and participate in the Company's 401(k) retirement program.

• To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.

• Greet guests promptly and courteously
• Present menus and answer questions about food, beverages, and specials
• Take accurate food and drink orders
• Deliver orders in a timely manner and ensure accuracy
• Check in with guests to ensure satisfaction and handle concerns professionally
• Clear tables, reset for new guests, and maintain cleanliness in the dining area
• Process payments accurately using the POS system
• Follow all food safety, sanitation, and workplace policies
• Work collaboratively with kitchen and front‑of‑house staff

• Strong communication and interpersonal skills
• Ability to work in a fast‑paced environment
• Excellent customer service skills
• Basic math skills for handling payments
• Ability to stand and walk for extended periods
• Previous serving or customer service experience preferred, but not required

• Friendly and professional attitude
  
  Good time management and multitasking skills
• Attention to detail
• Team‑oriented and dependable

• Fast‑paced restaurant setting
• Flexible schedule, including nights, weekends, and holidays

• Entry level

• Part‑time

• Management and Manufacturing

Hotel Oceana Santa Monica is an Equal Opportunity Employer.

We will consider all qualified applicants, including those with criminal histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.