Quality Control Specialist

This range is provided by Counter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $80,000.00/yr

• Annual Bonus
• Direct message the job poster from Counter

Location: Santa Monica, CA — Hybrid Office Schedule

Reports To: Senior Manager of Quality

We are a startup revolutionizing beauty with a purpose; create the industry standard of “clean”. Our premium skincare, makeup, and body care formulations combine uncompromising safety, efficacy and environmental responsibility. And our vision transcends products. We are committed to inspiring confident women (and others) to recognize their collective power to create meaningful change. Our innovative community‑commerce ecosystem connects customers, beauty enthusiasts, and loyalists, allowing each person to align with our brand in ways that authentically reflect their values and aspirations.

From our formulas to our advocacy efforts to our community connection, we lead clean.

In this role you will:

• Ensure that products meet the company’s standards and specifications.
• Inspect incoming bulk and finished goods to ensure they comply. Enter inspection results into electronic forms.
• Maintain electronic tracker with all related data.
• Perform release of bulk and finished goods. Communicate status with internal and external stakeholders.

• Review Contract Manufacturers (CM) Certificate of Analysis (COA) to ensure each lot meets established specifications and certifications.
• Where necessary, follow up with CM to correct COAs.
• Electronically file COAs.
• Provide COAs to Internal and External entities when needed.

• Deviation/Waiver tracking
• Assist with developing and maintaining a product retention program
• Investigations & CAPA
• Provide support and participate in resolving customer inquiry/complaints.
• KPI data collection and reporting
• Ensure process is maintained for control of documents.
• Perform other duties as assigned by management.

• A minimum of 2‑3 years’ experience in Quality in a federally regulated field.
• Scientific or technical discipline to perform data collection, extraction, and analysis.

• Associate’s degree in a related field preferred.

• Very detail‑oriented.
• Proficient in digital quality tracking and reporting tools, including Microsoft office suite (including Excel, PowerPoint and SharePoint).
• Ability to work to deadlines, set priorities, and manage multiple projects simultaneously without compromising quality.
• Must take directions well and pay attention to detail with a high degree of accuracy.
• Strong interpersonal skills for collaboration with various departments within the company.
• Comfortable in both virtual and in‑person settings.
• Ability to travel as required for quality‑related activities.

• Associate

• Full‑time

• Quality Assurance and Project Management

• Retail
• Retail Apparel and Fashion
• Wellness and Fitness Services

• Medical insurance
• Vision insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave
• Disability insurance

Counter is a people‑powered movement that starts with those behind it! We're building a team that reflects the diversity of the communities we serve, where every individual is respected, supported, and empowered to thrive.

We know that different backgrounds, identities, and perspectives make us stronger, more creative, and better equipped to drive change. That’s why we’re committed to fostering an inclusive culture where everyone belongs.

Counter is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender/gender identity or expression, age, national origin, disability, veteran status, or any other legally protected status. We encourage all individuals to apply and join us in shaping a cleaner, more inclusive future for all.