Store Manager, Retail & Store Manager

Store Manager at Trunk Space Storage

We are seeking an experienced and motivated Store Manager to oversee daily operations of our self‑storage facility in Santa Monica, CA. The successful candidate will ensure customer satisfaction (online, over‑the‑phone, in‑person), maximize rental occupancy, and maintain overall performance and cleanliness. Your performance will be measured by occupancy, cleanliness, and responsiveness to customers. You will work in an entrepreneurial, rapidly growing environment with low hierarchy.

We value talent and empowerment. We set compensation and benefits at the upper end of the industry, foster a positive culture, and provide growth opportunities. Employees have latitude to make decisions. We welcome those who embrace startup dynamics and learn from mistakes.

• Manage daily operations, ensuring efficient facility performance.
• Deliver exceptional customer service (online, over‑the‑phone, in‑person), building strong tenant relationships.
• Oversee leasing, payment processing, and delinquency management.
• Maintain facility cleanliness and security through regular inspections and light cleaning.
• Implement marketing strategies to enhance occupancy and revenue.
• Conduct administrative tasks, including completing leases, auditing inventory, and providing other documentation needed for the store.
• Handle financial tasks, such as bank deposits, record‑keeping, and reducing delinquent accounts.
• Coordinate with local vendors and track work orders for maintenance services.
• Lead and develop the team, promoting a positive work environment.
• Sell storage‑related merchandise and ensure adequate inventory (locks, boxes, etc.).

• High school diploma or equivalent required; higher education preferred.
• 2+ years of experience in customer service, with supervisory experience.
• Knowledge of the self‑storage industry required.
• Strong communication, organizational, and leadership skills.
• Computer proficiency in MS Office (Outlook, Word, basic Excel, Teams).
• Availability to work some Saturdays and Sundays; we strive to accommodate schedules.
• Physical ability to move and restock merchandise inventory up to 50 lbs (rarely); ability to move around the full property for customer tours/inspection, and to operate roll‑up doors.

• Industry‑leading benefits
• 401(k) with match
• Dental / Life / Vision / Medical
• Employee Discount
• Industry‑leading paid‑time‑off, including vacation, holidays, and sick leave

Schedule:

8‑10 hour shifts covering 40 hours per week most weeks (rarely more in case of sick colleague) between 9 – 6. Store is open Monday to Sunday; specific work hours will be discussed during the hiring process.

• Equal Opportunity
  
  Employer:
  
  We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• Privacy Notice: Applicants' personal information will be used in accordance with our Privacy Policy.
• Employment Eligibility: Must be legally authorized to work in the United States.
• Background Checks: Employment is contingent upon successful completion of a background check which may consist of an alcohol/drug screening and former employee references.
• At‑Will Employment: This is an at‑will position, meaning either the employer or the employee can terminate the employment relationship at any time for any lawful reason.
• Reasonable Accommodations: We provide reasonable accommodations to applicants with disabilities, where appropriate to assist in the hiring process and to perform the essential functions of the job.