IT Manager

The IT Manager is the senior-most technology leader within the organization and plays a critical role supporting every department across the company. This is a highly hands-on position responsible for both strategic IT leadership and day-to-day technical execution. This is an in-office position based in our Santa Monica headquarters.

The individual in this role must be personable, highly responsive, and able to translate complex technical concepts into simple, manageable terms for stakeholders at all levels. The IT Manager must manage competing priorities effectively and operate with a high degree of ownership and accountability.

This role owns onboarding and offboarding, platform administration, infrastructure management, cybersecurity, DNS configuration, executive-level access management, and long-term technology planning. As the organization continues to grow, this role is also responsible for strengthening IT processes, documentation, and operational structure.

In addition to traditional IT leadership, this role serves as the organization’s systems architect, responsible for designing and optimizing the company’s technology ecosystem to improve operational efficiency, scalability, and margin performance. The IT Manager partners cross-functionally with Services, Sales, and Finance to ensure systems are integrated, secure, and aligned with the company’s long-term growth strategy.

• Develop and execute the company’s IT roadmap aligned with business objectives.
• Serve as the primary technology advisor to executive leadership.
• Evaluate and recommend new platforms and technology solutions.
• Identify automation opportunities and operational efficiencies.
• Establish IT governance standards, documentation, and scalable best practices.
• Create company-wide communication for system alerts, updates, and platform changes.
• Own and maintain a centralized systems architecture map, documenting platform interoperability and data flow across the organization
• Establish automation governance standards and oversee implementation of workflow automation tools and integrations
• Partner with Services leadership to design scalable, technology-enabled delivery models
• Identify opportunities to reduce manual processes through automation and system redesign
• Evaluate and operationalize AI tools in a secure, compliant, and business-aligned manner
• Ensure new platform decisions align with long-term data, reporting, and operational scalability goals.

• Lead full onboarding process including user creation, provisioning, and role-based access configuration across platforms.
• Manage secure and timely offboarding, ensuring immediate revocation of access.
• Grant and oversee elevated and administrative access for new hires and executive leadership.
• Maintain identity and access management (IAM) standards and access documentation.
• Serve as the sole point of contact for all IT support across the organization.
• Provide hands-on troubleshooting support for both Mac and PC devices (Tier 1–3 equivalent).
• Prioritize and resolve requests in a timely manner to minimize business disruption.
• Escalate and coordinate with external vendors when necessary.
• Develop and maintain internal documentation, SOPs, and knowledge resources.

• On-site lifecycle management including procurement, configuration, deployment, maintenance, and decommissioning of hardware.
• Administer networks, cloud environments, endpoints, and SaaS platforms.
• Oversee endpoint management, patching, backups, and monitoring.
• Ensure high system availability, performance, and scalability.
• Manage administrative needs across company platforms.
• Update and maintain the company Computer Use Policy.
• Partner with Sales, Delivery, and Finance to ensure accurate and secure data flow across systems
• Support the integrity and scalability of reporting infrastructure
• Define role-based access to operational and financial systems
• Ensure data governance standards are documented and enforced
• Address site-related changes (GoDaddy, Cloudflare, Word Press) and coordinate closely with the website team.
• Configure subdomains and…