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IT Support Systems Administrator

Endpoint Operations Support Analyst

Job in Santa Monica, Los Angeles County, California, 90403, USA
Listing for: University of California - Los Angeles Health
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 29.03 - 46.71 USD Hourly USD 29.03 46.71 HOUR
Job Description & How to Apply Below

Description

Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties. Tier II support on technologies including endpoint devices, but not limited to desktop, printers, workstation on wheels peripherals, software, applications, telecom, networking, mobile devices, etc.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $29.03 - $46.71 hourly.

Responsibilities
  • Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments
  • Ensure policies, standards, standard operating procedures, and how-to documents are followed and utilized
  • Ensure endpoints follow standard security guidelines and safeguards
  • Communicate effectively, both verbally and in writing to clients and peers
  • Effectively apply escalation process within the guidelines of the TSD SLA
  • May be required to participate in the weekly rotational after-hours on-call support
Qualifications
  • Understanding of clinical and business applications such as, but not limited to (PACS, Syngo, Medicalis, Welch Allyn, OBIX, Capsule, Cerner, Epic, EMR, Nursecall, SPOK, IP Communicator, Call manager)
  • Understanding of Microsoft Networking and Active Directory
  • Knowledge of Microsoft Windows operating systems, such as but not limited to Windows 7, Windows 10, and above
  • Knowledge of UCLA Health IT Microsoft Office products such as (O365, Office 2016, Office 2019, Outlook, Exchange, and OWA)
  • Understanding of project plans, presentations, procedures, diagrams, and other technical documentation
  • Understanding of HTTP, HTTPS, IPv4, POE, DNS, DHCP, WINS, and TCP/IP
  • Ability to work independently with minimal supervision as well as in a team environment
  • Ability to follow escalation procedure within IT Operations
  • Establish standards and procedures for best practices, enabling commitments to established SLAs
  • Ability to research and test new technologies and processes
  • Demonstrate ability to develop creative solutions to complex problems
  • Understanding of various Desktop Management Systems such as anti-virus software, patch management, and software delivery
  • Ability to prioritize, organize, and execute work assignments
  • Ability to communicate the status of various systems to management and support personnel
  • Ability to skillfully react to a fluid and constantly changing work environment
  • Ability to train, delegate and review the work of staff members
  • Knowledge of desktop ticketing system (Service Now)
  • Strong technical abilities with excellent communication and interpersonal skills
  • Knowledge of cloud computing, such as but not limited to (Adobe, O365, Box, One Drive)
  • Knowledge of standard desktop imaging such as but not limited to (MDT, ISO s, Intune, and SCCM)
  • Knowledge of VPN remote software and RDP configuration
  • Knowledge of printing such as but not limited to Windows and Citrix based printing
  • Understand ITIL overview and tier structure support using a ticket tracking system
  • Ability to image, label, and post configure devices
  • Knowledge of Apple operating systems such as OSX and iOS operating systems and platforms
  • Knowledge of virtualization technologies such as Citrix Xen App, Xen Desktop, VMware, HP Device Manager
  • Knowledge of IT Security applications such as Imprivata, Cisco AMP, Fire Eye, Aruba OnGuard, DUO, Bit Locker, Checkpoint Encryption, and USB Allow listing
  • Must have a valid California driver s license, have reliable transportation, and drive to UCLA sites as needed
  • Must be able to lift to 30 lbs or more
  • Ability to walk comfortably for a minimum of three hours a day
  • Knowledge of telecom technology and basic troubleshooting with telecom endpoints
  • Knowledge of Knowledge-Centered Service principles and best practices
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