Project Engineer, Technical Support

Project Engineer

Department: Managed Services

Employment Type: Full Time

Location: Clear Fuze Networks - Santa Monica

Compensation: $34.00 - $44.00 / hour

Clear Fuze is seeking a driven and detail‑oriented Projects Engineer to join our dynamic Projects Team. This hybrid role supports new client implementations
, current client initiatives
, and assists with Help Desk and Escalations as needed. The ideal candidate is a strong communicator and self‑starter with a passion for emerging technologies and delivering exceptional client experiences.

As a Projects Engineer, you’ll be responsible for executing technical projects and implementations aligned with Clear Fuze standards, while ensuring accurate documentation, clear communication, and timely delivery. You will collaborate with internal teams and clients to scope, plan, and execute project deliverables, ensuring all milestones are met with excellence.

This position requires a balance of customer service acumen, technical expertise, process adherence, and the ability to work independently. The successful candidate will embody Clear Fuze’s commitment to being a proactive and trusted technology partner.

Project Execution & Implementation

• Lead and execute technical projects and client implementations from start to finish.
• Track and manage project milestones, time budgets, and technical deliverables.
• Collaborate with internal teams, vendors, and clients to ensure successful execution.
• Ensure all documentation is complete, consistent, and available in IT Glue and Autotask.

Client Interaction & Communication

• Deliver stellar customer service with proactive and professional communication.
• Present project updates and handoffs clearly to both technical and non‑technical stakeholders as well as internal teams.
• Provide client training on new systems and processes.

Project Scoping & Design

• Evaluate existing environments and recommend modernized solutions.
• Create technical scopes of work, estimates, and identify project risks.
• Propose hardware/software solutions aligned with Clear Fuze standards.

Documentation & Standards

• Maintain meticulous documentation in Autotask and IT Glue.
• Keep up to date with modern technologies and maintain relevant certifications.
• Develop internal standards for new technologies and contribute to knowledge bases.
• Participate in post‑project reviews to identify improvements.

Support & Escalation

• Provide tiered support during implementations and as needed during peak ticket volume or escalations.
• Follow escalation processes, maintain SLA compliance, and resolve technical issues effectively.