Learning Operations Program Manager

At Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation of fully electric micromobility systems. Our fleets are constantly evolving and feature a range of vehicles – from pedal and electric bicycles, to standing and seated e-scooters, e‑cargo bikes, and ADA accessible devices. We design and build our own vehicles, hardware, and software systems in house and run all our local operations to provide safe, efficient, and responsive mobility services that make communities more sustainable and livable.

We are looking for exceptionally talented individuals who are ready to develop and implement new solutions to these exciting challenges.

The Learning Operations Program Manager is responsible for designing, updating, and delivering engaging training programs that equip Veo employees with the knowledge, skills, and tools needed to excel in their roles. This position manages the end‑to‑end training lifecycle—from development and refresh of content to tracking completion, hosting summits, and driving employee growth through Veo Universality and other development initiatives. In addition, this role owns L&D analytics and reporting: defining KPIs, building dashboards, translating data into actionable insights, and delivering executive‑ready presentations to leadership.

The Learning Operations Program Manager also partners with Data/IT to leverage integrations that streamline data flows across platforms.

This role is a hybrid role and you will be required to go into the office, located inside Santa Monica, CA, 4 days a week.

• Training Content Management
  • Update and develop training materials for frontline, management, and support roles.
  • Ensure content reflects current policies, processes, tools, and best practices.
  • Create learning resources in multiple formats (e.g., videos, guides, e‑learning modules, job aids).
  • Collaborate with SMEs (Boosters) to maintain technical accuracy and operational relevance.
• Training Delivery & Coordination
  • Oversee and track training completion across all markets.
  • Coordinate onboarding, role‑specific upskilling, and refresher sessions.
  • Organize and facilitate periodic training summits for leadership and market teams.
  • Partner with managers to identify training needs and close performance gaps.
• Employee Development
  • Lead ongoing employee development programs aligned with career pathways.
  • Monitor and report training effectiveness using feedback, assessments, and performance metrics.
• Analytics, Reporting & Integrations
  • Define L&D KPIs (e.g., adoption, completion, assessment performance, time‑to‑competency, training impact/ROI) and maintain a metric glossary.
  • Build and maintain dashboards and recurring reports (weekly/monthly/quarterly) that surface trends, segment performance by market/role/tenure, and highlight risks/opportunities.
  • Deliver clear, executive‑ready presentations and written readouts with insights, root causes, and prioritized recommendations; tailor narratives for leadership vs. field audiences.
  • Run analyses and experiments (e.g., A/B tests, cohort analysis, pre/post impact studies) to evaluate program effectiveness and inform continuous improvement.
• Program Management
  • Maintain a structured training calendar and update content on a regular cadence.
  • Evaluate program effectiveness and propose improvements based on learner feedback and business results.
  • Ensure all training programs meet compliance and safety requirements.

• Proficiency in data & analytics for L&D: advanced Excel/Google Sheets to build dashboards and reports.
• Strong data storytelling and presentation skills with a track record of producing executive‑ready slide decks and business readouts that drive decisions.
• 3+ years in Learning & Development, Training, or Program/Project Management (preferably in an operations, logistics, or service environment).
• Proven experience designing and delivering engaging training content.
• Strong skills in instructional design, curriculum development, and adult learning principles.
• Excellent communication and facilitation skills (in‑person and virtual).
• Proficient…