Housekeeping Manager - Regent Santa Monica

About Us

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence with 167 opulent guest rooms and suites. Poised along a coveted coastline overlooking the Pacific Ocean, the resort offers four dining destinations:
Orla and Orla Bar by James Beard Award-winning chef Michael Mina, Azure Bar for poolside dining and cocktails, and Sweet July Café in collaboration with Ayesha Curry. The property also features a 10,000 square foot Guerlain Wellness spa, an outdoor pool (Azure Pool), The Regent Boutique, and a state-of-the-art Fitness Center. Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship.

For more information visit

Job Summary: As the Housekeeping Manager, you play a pivotal role in ensuring the highest cleanliness, service, and efficiency standards in our housekeeping and laundry department. With a strong emphasis on laundry operations, this position supports the Executive Housekeeper in managing the daily activities of the housekeeping colleagues, ensuring all guest rooms, public spaces, and back-of-house areas are impeccably maintained to meet the expectations of our discerning guests.

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Develop and implement standard operating procedures by Regent Santa Monica Beach 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations.
• Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, laundry areas, heart-of-house areas, and amenities.
• Assist in overseeing all housekeeping and laundry operations, ensuring efficiency and adherence to Regent standards.
• Develop and implement standard operating procedures to maintain the highest levels of cleanliness and presentation throughout the resort.
• Provide strong leadership and guidance to the housekeeping team, including managers, administrators, quality control inspectors, room attendants, house attendants, laundry attendants, and uniform colleagues.
• Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.
• Work closely with the housekeeping team and other departments to ensure a seamless and uplifting experience.
• Address guest feedback and concerns promptly, striving to exceed expectations and maintain the resort’s reputation for excellence.
• Lead the laundry team to ensure timely and high-quality processing of all resort linens, guest laundry, and uniforms.
• Monitor laundry operations to maintain fabric quality and implement sustainable practices to optimize efficiency and reduce costs.
• Stay updated with innovative laundry techniques and technologies to improve service delivery continuously.
• Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards.
• Monitor performance, provide training and support, and address any operational challenges to ensure that all housekeeping tasks are completed to the highest standard each day.
• Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products.
• Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations.
• Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place.
• Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service.
• Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team.
• Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and appropriate ergonomics practices.
• Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and…