Hotel Guest Services Innkeeper, Channel Road Inn

Hotel Guest Services Innkeeper, Channel Road Inn (PT & FT Available) (Administrative)

As a Guest Service Associate at Channel Road Inn, you will be the go‑to for guests from the time they make their reservation to the day they check out. You’ll be the face that warmly greets them, helps them plan an amazing getaway, answers questions, resolves issues, and ultimately plays a critical role in making their stay enjoyable.

We are looking for a guest‑service driven individual with a passion for helping others, strong attention to detail, and a willingness to go above and beyond for our guests.

• Foster a warm and friendly environment for all guests and team members.
• Provide excellent customer service to all guests throughout the entirety of their stay, being ready, willing, and genuinely happy to help guests at all times.
• Provide guests with ideas to enhance their stay by promoting upsell packages upon arrival, making local recommendations, and assisting guests in making reservations and/or appointments as needed.
• Genuinely connect with guests through multiple channels of communication, including in‑person, email, telephone, and text messaging.
• Manage calls to the hotel: answer questions, provide information about the various rooms and current rates/promotions, make new reservations, adjust or cancel existing reservations, and provide local recommendations.
• Manage arrivals: greet guests, register and assign rooms, check IDs and collect credit cards, provide tours and detailed information about the property, and assist the guest to their room when requested.
• Manage departures: ask guests about their stay, resolve any issues, collect payment and keys, send a receipt, and make any final adjustments to the guests’ bill.
• When the manager is absent, you will be responsible for all activities at the hotel and may be required to lead and/or assist housekeepers, kitchen staff, maintenance, etc.
• Collaborate with housekeeping and kitchen departments, notifying them of early check‑ins, late check‑outs, changes, or special guest requests.
• Work within the Five Core Values of Four Sisters Inns:
  Grace, Grit, Attentiveness, Adaptability, and Above & Beyond.
• Promote the collection by developing knowledge of other Four Sisters Inns and communicating information about the collection to guests.
• Perform any other duties as assigned.

• A positive, can‑do attitude and a high degree of professionalism.
• Proven experience providing excellent guest service.
• A joy for interacting with guests and fellow team members, and helping them have the best experience possible.
• Strong teamwork mindset: willingness to jump in wherever and whenever needed to lend a hand to a fellow team member for the greater good of the guest experience.
• A strong work ethic.
• Knowledge of and enthusiasm for travel and the local area (including restaurants, wineries, shops, activities, etc.).
• The ability to thrive in, adapt, pivot, and embrace a workplace environment that evolves and changes daily.
• The ability to remain calm and show grace, even during stressful situations.
• The desire to go above and beyond to help guests and team members.

• Paid sick leave
• Yearly free night at select hotels in the Four Sisters collection
• Discounted team‑member rate for you and a friends and family rate
• Opportunities to learn and grow: certifications and training to help you grow and develop your hospitality career
• Tax‑saving 401(k) retirement plan
• Opportunity to thrive and grow in an employee‑centric work environment
• Being part of a beautiful and prestigious hotel collection in California

Part‑time available with possibility of full‑time.

Hours and days will vary based on occupancy.

Open availability on weekends is a must.

Reliable transportation is necessary.

Four Sisters Inns is a collection of 17 boutique inns and small hotels located in California’s most desirable destinations. Each is one‑of‑a‑kind, offering guests an authentic and personalized experience, beautiful accommodations, and exceptional service. Our culture values integrity, collaboration, and professional respect.

FOUR SISTERS INNS IS AN EQUAL OPPORTUNITY EMPLOYER. Four Sisters Inns is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military service, veteran status, physical or mental disability status, or any other applicable legally protected characteristics as outlined by the federal, state, and local governments.