Front Desk Coordinator

Description We are looking for a Front Desk Coordinator to join our team in Santa Monica, California. As the welcoming face of the clinic, you will play a vital role in ensuring smooth operations while delivering exceptional customer service to patients and visitors. This Contract to permanent position offers an exciting opportunity to contribute to a detail-oriented, patient-focused environment.

Responsibilities:

- Greet patients and visitors with courtesy and ensure a positive first impression.

- Complete patient check-in and check-out processes, verifying demographic, insurance, and referral details.

- Communicate clearly with patients about appointments, treatment schedules, authorizations, and financial obligations.

- Manage appointment scheduling, confirmations, and updates with accuracy and efficiency.

- Facilitate communication between patients, therapists, and insurance providers as required.

- Collect copays and payments while adhering to confidentiality and compliance standards.

- Maintain accurate patient records within the electronic medical system.

- Assist with clinic flow by anticipating scheduling needs and addressing delays or changes proactively.

- Uphold clinic policies and standards to ensure consistency and quality.

- Provide administrative support and assist with operational tasks as needed. Requirements - High school diploma or equivalent required; college coursework is a plus.

- At least two years of experience in a front desk role within a medical, rehabilitation, or physical therapy setting preferred.

- Proven ability to handle patient-focused conversations related to scheduling, insurance, and care logistics.

- Strong background in customer service with a calm and detail-oriented approach.

- Excellent verbal and written communication skills.

- High attention to detail and exceptional organizational abilities.

- Familiarity with electronic medical record systems and basic office software.

- Ability to multitask and stay composed in a fast-paced clinical environment. Talent Match®

­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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