Patient Services Specialist and Senior Patient Services Specialist - Santa Monica

Overview

Description

This is a combined posting for a Patient Services Specialist and Senior Patient Services Specialist. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. If you have the qualifications of any one of these three positions, we encourage you to apply.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Saint John's Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The Patient Services Specialist – Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

The Patient Services Specialist – Senior Level serves as a subject matter expert and resource to peers. The Senior PSS is capable of performing all aspects of the Associate and Journey PSS roles. In addition to performing all core functions, this role is responsible for resolving complex issues, orienting and training new caregivers, and active participation that support departmental initiatives and continuous improvement.

Patient Services Specialist – Journey Level

• Perform core front-office functions with increased independence and efficiency
• Register patients and schedule appointments for routine/basic healthcare services
• Verify insurance information
• Handle general clerical duties and maintain professional communication with patients and care teams

Patient Services Specialist – Senior Level

• Serve as subject matter expert and resource to peers
• Perform all core functions of Associate and Journey PSS roles
• Resolve complex issues and orient/train new caregivers
• Actively participate in departmental initiatives and continuous improvement

Patient Services Specialist

• 1 year of Medical office or related experience OR
• 6 months of experience as a Providence employee in a related position

Salary Range:
Santa Monica, CA — Min: $24.00, Max: $30.29

Senior Patient Services Specialist

• 3 years related customer service, medical office or healthcare experience

Salary Range:
Santa Monica, CA — Min: $24.00, Max: $33.73

Our best-in-class benefits are designed to support you and your family in staying well, growing professionally, and achieving financial security. We focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” We foster an inclusive workplace where diversity is valued and everyone is essential, heard and respected. Our 120,000 caregivers serve in over 50 hospitals, 1,000+ clinics and a full range of health and social services across multiple states. We are committed to serving the poor and vulnerable with a long-standing tradition.

Posted are the minimum and maximum wage rates on the wage range for this position. The successful candidate’s placement on the wage range will be determined based on relevant experience and other applicable factors. These amounts are base pay; additional compensation may be available (shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities).

Providence offers a comprehensive benefits package including a 401(k) with employer matching, health care (medical, dental, vision), life and disability insurance, paid time off, voluntary benefits, well-being resources, and more. Applicants in certain jurisdictions will be considered…