Administrative Assistant III- General Surgery; Santa Monica

Description

As an Administrative Assistant III, you will be responsible for patient scheduling, scheduling of surgery, encounters, and therapeutic and ancillary testing and procedures: obtaining insurance authorizations; answering, screening and responding to incoming calls; preparing all documentation, charts, encounters, and other information needed for physician clinics; scheduling patient appointments, x-rays, surgery, and tests. Prepare all necessary documents and forward to appropriate departments including insurance authorizations, charge documents and reconciliations, and disability and workers' compensation forms.

Explain charges to patients and assist patients with billing questions, communicating directly with department billing and Physician Support Services. Serve as a liaison between patients, physicians, nursing units and other UCLA departments. Prepare daily, weekly and monthly reports, as needed. Responsibilities also include providing support in appointment scheduling, pre-registration, patient reception, cash collection and other related duties. Other duties/tasks, as assigned.

Salary Range $

• Answer phones and redirect callers to appropriate area.
• Schedule new and return appointments, ancillary testing and surgeries.
• Prepare all necessary documents and forward to appropriate departments for FMLA, Disability, EDD and workers' compensation forms as needed.
• Verify insurance coverage and obtain authorizations for ancillary tests and surgeries. Provide daily, weekly, and monthly reports, as requested.
• Document in Care Connect all correspondence from patient and insurance companies.
• Work authorization work queues for assigned Department Unit.
• Explain charges to patients and assist patients with billing questions; communicate directly with PSS and the department billing company.
• Gather charge documents and supporting materials for submission to the billing company.
• Complete charge document reconciliation reports. Provide daily, weekly and monthly reports, as requested.
• Preparation for clinics including chart preparation; encounter all patients utilizing UCLA s patient management system, updating demographic and insurance data as necessary.
• Attend clinic to support physicians, as requested.
• Serve as liaison between patients, physicians, nursing units and other UCLA departments.
• Provide exceptional customer service while interacting with patients, physicians, nursing units, other UCLA departments and referring physicians.
• Allocate patient records, reports, correspondence, and other material to the correct files; establish new files as needed.
• Prepare medical letters for patients as directed by the physician (leave request, return to work, etc.).
• Other duties, as assigned.

• Answer phones and redirect callers to appropriate area.
• Schedule new and return appointments, ancillary testing and surgeries.
• Prepare all necessary documents and forward to appropriate departments for FMLA, Disability, EDD and workers' compensation forms as needed.
• Verify insurance coverage and obtain authorizations for ancillary tests, and surgeries. Provide daily, weekly, and monthly reports, as requested.
• Document in Care Connect all correspondence from patient and insurance companies.
• Work authorization work queues for assigned Department Unit.
• Explain charges to patients and assist patients with billing questions; communicate directly with PSS, the department billing company.
• Gather charge documents and supporting materials for submission to billing company.
• Complete charge document reconciliation reports. Provide daily, weekly and monthly reports, as requested.
• Preparation for clinics including chart preparation; encounter all patients utilizing UCLA's patient management system, updating demographic and insurance data as necessary.
• Attend clinic to support physicians, as requested.
• Serve as liaison between patients, physicians, nursing units and other UCLA departments.
• Provide exceptional customer service while interacting with patients, physicians, nursing units, other UCLA departments and referring physicians.
• Allocate patient records, reports, correspondence, and other material to the correct files; establish new files as needed.
• Prepare medical letters for patients as directed by the physician (leave request, return to work, etc.).
• Other duties, as assigned.