Patient Service Representative- East-West Medicine Santa Monica

Work Location:
Santa Monica, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Tuesday – Friday 9am – 6pm and Saturday 7:30 – 4:30

Posted Date

01/27/2026

Employment Type

Duration

Indefinite

Job #

28483

In this role, you will provide direct support to the physicians and patients for assigned primary and specialty care physicians. Principal duties include but are not limited to:

• Serving as a liaison for the patients and physicians in the practice.
• Helping patients access services within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up via telephone and EPIC/Care Connect.
• Verifying insurance benefits.
• Confirming and obtaining appropriate authorizations for office visits and procedures.
• Providing exceptional customer service.

Strong working knowledge of medical insurance plans and coverage types.

• Familiarity and knowledge of authorization process & managed care programs.

Proficiency in Epic Care Connect, including scheduling and charge worklist maintenance.

Excellent organizational and multitasking skills.

Ability to triage patient concerns and follow established protocols.

Strong written and verbal communication skills with patients, physicians, and staff.

Proficiency with Microsoft Office applications and database systems.

Knowledge of medical terminology.

Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Ability to work independently and collaboratively in a fast‑paced environment.