Global Accounts Manager -Fraud Prevention

Global Accounts Manager – Fraud Prevention

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We are UMG, the Universal Music Group, the world’s leading music company. We are committed to artistry, innovation, and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify, develop, and promote the most critically acclaimed and commercially successful music.

UMG’s fraud prevention team leads the industry by protecting the global streaming ecosystem. We work across UMG labels, brands, and internal teams—including Commercial Affairs and Business Affairs—as well as with our external digital partners to detect, prevent, and respond to fraudulent activity. The Account Manager will serve as the central conduit connecting these groups, ensuring our anti‑fraud operations, contractual obligations, and partner relationships are aligned and effective.

This role can be based out of any of our US or European office locations or remote.

• Act as the day‑to‑day representative for fraud prevention at UMG in all operational and strategic engagements with DSPs.
• Partner with internal stakeholders to ensure our goals are reflected across all of our new and preexisting licensing agreements.
• Lead internal anomaly detection reviews, coordinating data from multiple systems to validate and elevate streaming irregularities.
• Serve as the central liaison for UMG repertoire owners and regional Business Affairs leads—chairing monthly meetings to share insights, align investigations, and surface market‑level priorities.
• Produce monthly reports and scorecards, summarizing partner performance, market trends, and identified anomalies.
• Handle rights holder escalations within UMG, ensuring cases of suspected manipulation or fraud are communicated, tracked, and resolved effectively.
• Develop and maintain internal alignment across teams to ensure consistency in process and data handling.
• Create and deliver internal and external presentations highlighting fraud prevention impact, market insights, and partner collaboration.
• Assemble detailed evidence briefs and summaries of bad actors for senior stakeholders and strategy leads.
• Support ongoing development of fraud‑prevention reporting—ensuring internal metrics evolve with partner behavior and ecosystem trends.

• 2–5 years of experience in account management, partner operations, commercial strategy, or digital rights management within the music, media, or tech industries.
• Skilled communicator and excellent storyteller, with experience leading meetings and presenting insights to internal executives and external partners.
• Strong organizational and project management skills—able to track complex deliverables, manage multiple stakeholder groups, and meet deadlines across global time zones.
• Analytical mindset with comfort interpreting data and drawing conclusions—SQL, Python, or Looker experience is a plus but not required.
• Proven ability to synthesize complex information into clear, actionable presentations and documentation.
• Familiarity with the digital music ecosystem, streaming economics, and partner operations.
• Detail‑oriented and reliable—capable of maintaining accurate records, reports, and evidence logs across multiple investigations.
• Collaborative, diplomatic, and proactive—you thrive in cross‑functional environments and enjoy turning insights into impact.

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit.
• Comprehensive medical, dental, vision, and FSA options, including:
  • 100% coverage for out‑patient mental health services
  • Well‑being reimbursements for fitness classes, spa treatments, meal services, travel, and more (up to $720/year)
  • A lifetime fertility support allowance of $30,000 for plan participants
  • Student loan repayment assistance and tuition reimbursement
  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Variety of ways to prioritize…