Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate seasonal tax business.
• Front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.
• Start with a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, transition to full-time, including evening and weekend hours as needed. In-person role; not remote.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, develop local partnerships, and manage office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.
• Build an engaging team environment across all offices through training and coaching.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with demonstrated ability to grow and develop associates.
• Aptitude for growth plan execution and leading toward a growth culture.
• Strong decision-making and judgment skills; ability to operate in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset to understand and exceed client needs.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

We invest in our people s total well-being with benefits to support health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check all available benefits at

At H&R Block we are committed to building a Connected Culture — where trust, care, and connections guide our work and everyone feels safe to bring their authentic self and belong to a larger team. You ll be in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location. Eligible employees may participate in incentive plans and benefits as described.

Pay Range
$15.00 - $40.00/Hr.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Retail