Programs & Quality Assurance Coordinator

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Programs & Quality Assurance Coordinator

Programs & Quality Assurance Coordinator
Programs

Full-time

JOB TITLE: Programs & Quality Assurance Coordinator

REPORTS TO: Chief Programs Officer

SCHEDULE: Monday-Friday (8:30am-5:00pm)

LOCATION: Santa Monica, CA

STATUS: Full-Time, 40 hrs/wk, Non-Exempt

CELL PHONE: Reimbursement for use

DRIVER POSITION: Yes [if yes, please reference driving policy]

SALARY RANGE: $25.00-$26.45/hr

Safe Place for Youth (SPY) is growing! We’re excited to expand our programs and services, creating new opportunities to support youth experiencing homelessness!

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at‑risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma‑informed, low‑barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop‑in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth‑focused programming. If you have the skills, passion and collaborative spirit, join our growing team of nearly 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long‑term, systemic change. We explicitly seek applications from those who self‑identify as coming from historically marginalized populations to enrich and elevate our equity‑centered approach to problem‑solving.

The Programs & Quality Assurance Coordinator works under the supervision of the Chief Program Officer (CPO) and provides support. The Programs & Quality Assurance Coordinator supports the CPO and Directors with a variety of administrative tasks, including but not limited to managing calendars, creating purchase orders and expense requests, corresponding with staff and external stakeholders, and planning meetings and events. To be successful in this role, you should be well‑organized, have excellent time management skills, and the ability to work independently with minimal supervision.

• A wide range of administrative tasks to support the CPO, Directors, and SPY work groups
• Create and lead quarterly peer chart audits
• Work closely with programs’ leadership team to standardize charting systems and build structure to assure consistent, high quality documentation
• Lead Performance and Quality Improvement meeting monthly and support program leaders in creating appropriate goals and generating cross‑department feedback through training, content review, and appropriate deadlines
• Provide administrative support and coordination for CPO and Directors
• Research, compile, prepare and review documentation
• Support routing referrals from outside partners
• Manage CPOs email and calendar
• Conduct onsite and offsite assignments, coordination and purchases
• Prepare meeting agendas and materials, and take meeting minutes
• Prepare PowerPoint and/or Canva presentations
• Support Directors with credit card reconciliation and create check requests
• Support with event coordination
• Assist with preparing communication materials
• Serve as an ambassador of the organization and operate with a high degree of professionalism
• Perform administrative work such as scanning, filing, making copies, entering data, etc.
• Support CPO with special projects as assigned
• Attend meetings and events on behalf of the CPO
• Maintain professionalism and strict confidentiality with all materials, and exercise discretion
• Support administrative onboarding support including making keys, ordering phones, and business cards
• Supporting Programs with office supply ordering and needs coordination
• Work closely with Development team for donation support and tracking as needed
• Additional duties as assigned to support the organization’s mission