Customer Service​/Ground Operations Agent

Customer Service/Ground Operations Agent

Summary

This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Visa Sponsorship Available:
No

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education:
  
  High School Diploma/GED Education Details: GED Equivalent Certification:
  No
  
  Years of
  
  Experience:
  
  Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience;
  Airline industry preferred.
• Valid/Unexpired Driver's License:
  Yes
• Must be at least 18 years of age and possess a valid driver's license.
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

• Basic computer skills;
  Knowledge of general office equipment.
• Must be people oriented, highly motivated with a positive and friendly attitude.
• Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.
• Must be well groomed and adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Must be at least 18 years of age and possess a valid drivers license.
• Must be available to attend required training.
• TRAINEE STATUS:
  Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re‑accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist customers with special needs, i.e., customers who need assistance in boarding.
• Load and unload baggage and co‑mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push‑back tractors, deicers, etc.
• Enforce safety/security measures and monitor safety‑sensitive zones.
• Ensure FAA and Allegiant Air and airport regulations are followed.
• Other duties as assigned.

• Office – Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone; may be required to lift, push, pull, or carry up to 20 lbs; may be required to work various shifts/days in a 24‑hour situation; regular attendance required; exposure to moderate noise, temperature and light fluctuations; ability to work in a confined area and sit at a computer terminal for extended periods;
  
  some travel may be required.
• Airport Agent – Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (hand trucks, carts, ramps, tugs, etc.); may be required to lift, push, pull, or carry up to 300 lbs; may be required to work various shifts/days in a 24‑hour situation; regular attendance required; exposure to heights, small spaces, extreme noise (airport with planes, vehicles, and other machinery), temperature, wind, light fluctuations;
  
  ability to work in confined areas and crawl in and out of small spaces for extended periods; ability to wear personal protective gear; some travel may be required.
• Essential Services Provider – Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or…