Service Technician II - On Call, Serving Santa Maria and Lompoc, CA; Part-Time

Service Technician II - On Call, Serving Santa Maria and Lompoc, CA (Part-Time)

The On-Call Service Technician II provides day-to-day maintenance support to multiple communities of different sizes and style throughout the portfolio as needed. The On-Call Service Technician will have varying shift availability for shifts from 8am to 8pm, Monday-Sunday and will work closely with the on-site Service Technicians to diagnosis, repair, turn, and service units according to company standards. The On-Call Service Technician role will be available to support the properties within their region as needed.

Interfaces with external/internal customers and residents on a regular basis. On-call responsibilities may involve troubleshooting technical problems, responding to customer inquiries, and coordinating with other teams outside of regular work hours. This is an on-call position with varying hours, requiring flexibility to respond to urgent issues outside of your regular schedule, including nights, weekends, and holidays, as needed.

The following job duties are considered essential to this position and can be amended by your supervisor as needed:

• Perform maintenance work orders and necessary documentation as needed in a timely and courteous manner.
• Support on-site technicians with repairs or turns of vacant units requiring service of fixtures, water leaks (pull carpet, remove padding, extract water, and set up necessary equipment), electrical inspection, bulb and fixture replacement, entry and shower doors, wall base and door trim, cabinets, shelving, and fencing. Gas and electrical appliance repair or replacement. Mold and mildew clean up. Caulking, wall heaters, filters, hardware, locks, screens, windows, drawers, alarms, etc.
• Respond, monitor, and communicate the progress of service work orders.
• Effectively communicate with residents, staff, supervisors, vendors, etc. verbally and in writing.
• Maintain tools, equipment, and workspace to ensure they are organized and in proper working order, request replacements as necessary.
• Demonstrate intermediate to advanced knowledge of hand and power tools in maintenance and repair of appliances, plumbing, electrical, carpentry, touch up painting, light dry wall, etc.
• Demonstrated knowledge and ability to follow proper safety techniques in accordance with internal and external company, community, OSHA, EPA policies and procedures.
• Respond to resident service requests for maintenance by making sound technical decisions to identify, diagnose, and make repairs in all facilities within a community.
• Promote and deliver the highest standard of customer service.
• Collaborate and communicate with the community manager and staff to ensure quality, efficiency, and cost-effective standards are achieved in a timely manner.
• Promote and deliver the highest standard of internal and external customer service.
• Participate in the after-hours emergency weekday and weekend “On-Call” rotation schedule.
• Maintain parts inventory and prepare monthly inventory report.
• Maintain company vehicle, if provided, by washing and cleaning it out weekly and having it serviced regularly.
• Perform other duties as assigned.

• High school diploma, or GED equivalent and relevant experience.
• 3-5 years’ experience in a maintenance, handyman role
• CAMT Certification and/or other maintenance credential preferred
• Curious and coachable, personable, and patient, action-oriented and accountable.
• Ability to work independently and prioritize effectively in a challenging environment.
• Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and, loyalty
• Strong problem-solving skills and work independently.
• Providing high-quality customer service whether to the internal or external customer
• Ability to put people first in all aspects of your position
• Work with the intent of the betterment of our community
• Ability to effectively comprehend and interpret policies and procedures in the work environment
• Ability to work independently and collaborate effectively as a team member
• Ability to exercise good judgment in making decisions
• Ability to work under…