Retail Associate

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Ross is an equal employment opportunity employer committed to providing an inclusive work environment. The base pay range for this role is $16.50 - $17.00 per hour, with compensation dependent on experience, skills, qualifications, location, and other factors.

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The role requires greeting customers, maintaining a welcoming environment, and following company standards across work centers. Specific tasks include:

• Engage with customers: make eye contact, smile, greet, and assist with merchandise and questions in a polite and knowledgeable manner.
• Maintain a clean, safe, and organized store environment; follow all safety practices and report unsafe conditions to Store Leadership.
• Assist customers at the register, handle transactions accurately, and follow MOS policies for stock and merchandise disposition.
• Support brand representation and maintain professional appearance per company dress code.
• Perform cleaning tasks (sweeping, mopping, dusting, disinfecting high-touch areas) and replenish restroom supplies as needed.
• Expedite newly received merchandise to the sales floor and ensure items are presented per monthly guidelines.
• Support loss prevention practices, merchandise protection standards, and store security awareness.
• Collaborate with team members to solve problems and achieve customer service and operational goals.

• Effective communication with Customers, Associates, and Store Leadership in a friendly and respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Physical ability to stand, walk, and move throughout the store for up to 100% of shift; ability to bend, squat, kneel, reach, push, pull, and lift up to 25 pounds (or more as required).

• Ability to use store equipment (PDTs, registers, PC) as required.
• Ability to stand and move for extended periods; ability to perform repetitive motions and handle physical tasks as listed.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

This job description is a summary of primary duties and responsibilities and is not an all-inclusive listing. Contents are subject to change at management's discretion. Other sections related to seniority level, employment type, job function, and industries are provided below for context.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail