Licensed Assistant Manager-Santa Maria, CA-LensCrafters

Overview

Requisition :901123
Store #:000491 Lens Crafters
Position:Full-Time
Total Rewards:

Benefits/Incentive Information

Lens Crafters is a place for visionaries. We have a vision for pairing state-of-the-art technology with a personal approach to eye care. Everything we do centers around sight, quality care, and continuing our legacy of optical standards to innovate in optical care. Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of vision care products.

Join our global community of over 200,000 employees driving the transformation of the eyewear and eyecare industry.

General description:

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager, and behaves as a business owner within the marketplace and Lens Crafters organization. Represents Lens Crafters as the premier destination for all vision needs within the community and delivers key performance metrics.

• Delivers quality and improvements to meet or exceed all key performance indicators (KPIs):
  Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, current year objectives.
• Demonstrates understanding of retail business and the capability to transfer knowledge to superior sales and business results. Learns and understands the competition and market trends.
• Supports the store manager in diagnosing the business and leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales and profit, leverages strengths and addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge and skills.
• Provides training and guidance to team members.
• Delivers clear and constructive feedback in a timely manner.
• Informs store manager of any situation that may require development or disciplinary action of others.
• Supports recruiting, helps select high-caliber team and creates a talent pipeline.
• Follows guidelines to optimally staff the store.
• Shows pride in the store appearance and executes visual directives.
• Maintains positive working relationships with doctors.
• Adheres to and ensures compliance with company policies and procedures. Meets or exceeds all goals.
• Anticipates problems, explores root causes, and strives for long-term solutions.
• Performs and understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights and weekends.
• Under current and valid state Opticianry license perform the following:
  
  Provides expertise and product knowledge on lens choices based on the patient s vision needs and doctor prescription; adjusts and/or repairs eyewear; presents and dispenses eyewear and creates a lasting impression; performs accurate digital measurements.

• High School graduate or equivalent
• Current and valid state Opticianry license
• 1+ year management/supervisory experience with direct reports
• Knowledge of retail operations, processes and policies
• Strong basic math skills
• Familiarity with cash register, computers and calculators
• Strong command of English for all written correspondence and oral communication
• Strong communicator and listener
• Demonstrated high level of selling skills
• Proven ability to problem solve

• College degree or equivalent
• Previous leadership experience within retail and customer service
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Pay Range:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.