Security Operations Supervisor

Overview

Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensure that personnel deliver high quality service.
• Ensure that service expectations are met through regular contact with clients; evaluate service quality, inspect posts and initiate corrective action in a timely manner as necessary.
• Meet with line management and/or client representatives for status updates; address actual or potential problems; support client start-ups; provide input to security planning, assessments and surveys; review post orders and communicate requirements and changes to affected personnel.
• Participate in and coordinate with line management regarding orientation, training, development and retention of staff; coach employees and carry out disciplinary actions as necessary; treat staff with dignity and respect.
• Maintain and submit payroll records and other employee and business information; review client and company reports for accuracy and timeliness.
• Maintain a positive, professional environment in compliance with applicable laws, regulations, policies and procedures; ensure staff understand and comply with these guidelines.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters with line management to ensure smooth service delivery; adjust scheduling to meet client requirements while controlling labor costs; review reports to ensure commitments are met and client directions followed.
• Provide input to company initiatives; assist line management in resolving legal, financial, human resources, and administrative issues.
• Perform tasks of a similar nature and scope as required for the assigned office.

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

• Understanding of security operations.
• Knowledge of supervisory practices.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results.

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. The demands of the job include:

• Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under urgency or pressure.
• Must undergo and meet company standards for background and reference checks, drug screening, and behavioral selection surveys.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular use of vehicle in the performance of duties.
• Regular talking and hearing; occasional walking, reaching,…