Optical Manager NL- Sam's

Position Summary

Position Summary...

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.

Models, enforces, and provides direction and guidance to Associates on proper Customer Member service approaches and techniques to ensure Customer Member needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.

Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing the Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.

Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.

Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.

Upholds the Company’s Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for Associates.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.

Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us; creates a sense of belonging, eliminates waste, and participates in local giving.

Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.

Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.

Makes decisions based on data insights and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change. At Sam’s Club, we offer competitive…