Sears Store Manager

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve our members - wherever, whenever and however they want to shop. Sears Holdings is home to Shop Your Way®, a social shopping platform offering members rewards for shopping at Sears and Kmart as well as with other retail partners across categories important to them.

The company operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation, with full-line and specialty retail stores across the United States.

• Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
• Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
• Minimum of 2 nights per week
• Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
• Follows the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
• Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
• Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
• Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
• Executes the client’s (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
• Consistently delivers acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth.
• Focuses and invests time on customer facing activities and processes.
• Ensures the store is “Location Certified” and every associate is “Role Certified” to do his/her job; has primary accountability for Assistant Store Manager and Lead “Role Certification.”
• Monitors and proactively addresses outliers, e.g.; customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard.
• Embeds the Company return policy and Pledge of Fairness.
• Creates and maintains a culture of winning that resonates with associates.

• Expects and inspects retail core processes and “clean and bright” standards.
• Expects and inspects execution of client’s merchandising and operating plans.
• Provides first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
• Is the customer advocate and surfaces opportunities to improve the end-to-end customer experience.
• Teaches, models and leads ways to satisfy customers, finds ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.

• Personally supports, coaches and develops team members, creating an environment where our associates can be successful.
• Facilitates dialogue between front-line associates and the store leadership team.
• Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
• Builds a strong bench of talent and strive to develop people for internal promotion.
• Leads and embeds all Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)

• Understands, leads, and embeds a standardized operating model that will earn preferred provider status in every store.
• Rigorously inspects compliance with our operating model for consistency across all departments.
• Executes and supports the client’s plan utilizing outlier reporting, scorecards and standardized reporting.
• Ensures that all initiatives and processes are in full compliance with company policies and practices.
• Creates a selling culture that will meet/exceed clients’ sales plans.
• Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive…