General Manager

Overview

HOAMCO CULTURE: At HOAMCO, our team members are passionate about their work, bringing enthusiasm and dedication to every task. They excel independently and understand the importance of teamwork. We are committed to building people and communities by fostering open, honest relationships through transparent communication. Our dedication to exceptional customer service ensures we positively impact everyone we interact with.

Under general supervision of the Executive Vice President and/or Regional Director, the General Manager is responsible for overseeing the overall operations and the maintenance of physical property of the Association, budget creation and oversight, project management, and asset preservation. The General Manager is tasked with providing guidance and direction to the Board, oversight for all aspects of legal, financial, and governance of the Association at the direction of the Board, actively supporting the community’s values, vision, and philosophies.

The General Manager is expected to exhibit a leadership style that ensures residents’ needs are met with a high level of satisfaction. The General Manager also serves as a crucial liaison between HOAMCO and the Association, facilitating effective communication and coordination.

The General Manager supervises all on-site staff, facilities, and all facets of on-site maintenance.

Qualifications:

• CMCA certified or higher management designation is REQUIRED.
• At least 3 years of HOA management experience in the role of a dedicated General Manager, Community Director, or Association Manager is REQUIRED.

• Community Leadership
  • Serve in a key community leadership role aimed at building and maintaining connections and opportunities that foster a true sense of community. Provide advisory support to the board for long-term planning, goal-setting, and policy making guidance.
  • Act as a liaison between HOAMCO and assigned community.
• Effective Communication and Relationship Management
  • Communicate proactively and transparently while building relationships with board members, residents, and staff.
  • Facilitate regular meetings with the Developer, board members, residents, and volunteers to ensure open lines of communication.
• Daily Operations and Asset Management
  • Oversee the daily operations, management, and maintenance of community assets.
  • Maintain Association’s annual management calendar.
  • Management of on-site personnel to include personnel hiring, training, development, supervision, and performance evaluations. Adhere to and ensure that all on-site personnel understand and adhere to all guidelines, policies and procedures established by the Association and HOAMCO.
  • Facilitate upkeep of residential files and records, legal documents, property deeds, construction plans, member rosters, contracts, annual reports, meeting minutes, and all other relevant records. Facilitate and attend all Association Board and Committee meetings.
  • Actively participate in all community meetings, townhall meetings, and community events.
  • Ensure timely and accurate preparation of weekly, monthly, quarterly, and annual reports.
  • Maintain priority action list detailing the status of ongoing projects; provide regular status updates to Board.
  • Coordinate and conduct long-term and strategic planning sessions for Board of Directors as requested.
  • Effectively leverage company and vendor resources to execute board directives and achieve community goals.
  • Oversee service contractors to ensure cost-effective and high-quality service delivery. Negotiate service contracts and obtain bids as needed or directed by the Board of Directors.
  • Ensure that all procedures are being adhered to for vendors, contractors, service requests, and maintenance form logs.
  • Inspect community assets and common areas weekly and prepare written recommendations for physical repairs and/or replacements as required by the Board of Directors. Develop a building maintenance program and schedule for management of community assets.
• Governance and Community Standards
  • Maintain and uphold the community’s standards as required by applicable…