IT Network Administrator; DOH​/ITSD

Posting Details

Use for ongoing recruitment; may close at any time. Applicant lists may be screened more than once.

$32.15 - $48.23 Hourly
$66,880 - $100,320 Annually
This position is Pay Band C9.

Serve as an IT Network Administrator for the Network Operations Center (NOC) of the Infrastructure, Operations, and Network (ION) bureau within the Department of Health (DOH). Ensure integrity, security, and availability of DOH’s mission‑critical network infrastructure that serves NM DOH offices and facilities statewide.

• Design, configure, install, and maintain routers and core, distribution, and access layer switches to ensure statewide connectivity, redundancy, and optimal performance.
• Administer and support the SD‑WAN environment.
• Administer Windows Active Directory, DNS, and DHCP infrastructure services.
• Administer wireless networks and wireless access points.
• Manage Azure cloud network services, including VNets, subnets, NSGs, and related components.
• Coordinate with the Office of the Chief Security Officer to safeguard network infrastructure against threats and vulnerabilities.
• Respond to incidents, escalate issues as needed, and document resolutions within the central ticketing system.
• Collaborate with DoIT, ISPs, and vendors to ensure timely resolution of network‑related issues.
• Provide networking support for DOH healthcare facilities, public health sites, and administrative offices, including new implementations, modifications, and troubleshooting.
• Conduct site walkthroughs and coordinate equipment procurement and wiring quotes through state contract vendors.
• Monitor network performance using a Network Monitoring System and maintain accurate documentation, project records, and network diagrams for all installations and changes.

This position supports the entire Department of Health, including large healthcare facilities, healthcare providers, essential worker offices, public health sites, and administrative offices statewide.

• Bachelor’s degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and five (5) years of experience in end‑user support, systems administration, network administration or related field.
• 3‑5 years of experience working within a networking environment.
• 3‑5 years of experience maintaining network equipment (Routers, Switches, Firewalls, and WAPs).
• 3‑5 years of experience maintaining Cisco Routers and Switches.
• 3‑5 years of experience working with Network Management Systems and Trouble Ticket Systems.
• 1‑3 years managing and maintaining an Active Directory Domain, DNS, and Group Policy at an Enterprise level.
• Having attained or actively working toward Cisco Certified Network Associate (CCNA) certification.

Bachelor’s degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in network administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

Must possess and maintain a valid Driver’s License.

Work performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage, and sitting for extended periods. Ability to lift up to 50 pounds. Occasional travel may be required as well as after‑hours support.

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This position is not covered by a collective bargaining agreement.