Added - Desktop Services Technician IT Santa Fe , Mexico

Espanola/Santa Fe KEY OBJECTIVES

• Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
• Resolve in-depth technical PC software and hardware problems by utilizing logical problem‑solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer‑specific software applications, laptops, desktops, printers, VOIP telephony etc.).
• Provide troubleshooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
• Effectively use remote assistant tools, including knowledge base, to diagnose customer issues and resolve them within target time limits.
• Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
• Change is consistent in our environment and your adaptability to these changes is critical to our success.
• Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based and job shadowing is essential to perform as expected.
• Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
• Appropriately document all required information into the ticketing system, proactively identify opportunities to improve the environment and culture, and effectively escalate unresolved tickets to the appropriate team to ensure resolution.

High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs.

Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required.

CompTIA A+ certification preferred.

Healthcare environment experience preferred.

Knowledge of medical-based terms and phrases are a definite advantage.

Excellent verbal and written communication skills.

Required to sit, walk, stand, bend over or stoop on a regular basis.

Travel may be required.

Ability to operate a computer keyboard, mouse and to handle other computer components.

Must be able to lift/transport moderately heavy objects, such as computers, devices and peripherals up to 50 lbs.

Flexibility to work off schedule when needed.

Must keep company, patient, and client information confidential.

Anticipated Rate: $18 - $20/hr Depending upon experience and location.