Technical Support Analyst IT Help Desk Healthcare

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities.

Southwest Care Center is currently seeking an experienced
** temporary
* * Technical Support Analyst II. This is a temporary position with
** NO
* * benefits that supports all SCC locations in Santa Fe and Albuquerque; therefore, candidate must reside in the local market area of Albuquerque or Santa Fe, New Mexico and able to travel between the two cities as needed. Under the supervision of the Director of IT, the Technical Support Analyst II is tasked with providing comprehensive support and maintenance for software, hardware, and peripherals within the organization's desktop computing environment.

The responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and related equipment to ensure optimal workstation performance. Furthermore, this role involves troubleshooting technical issues promptly and accurately, whether in person, via telephone, or through email. Providing end-user assistance as needed is also a key aspect of this position.

Other duties as assigned. working knowledge of electronic medical record systems and experience working in a healthcare environment highly desired.

Experience:

Minimum (1) year of hands-on hardware troubleshooting experience, with

Education:

Degree in Information Systems or related field required or equivalent work experience.
** If you experience difficulty applying or need assistance please contact HR.*
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