Patient Representative Service Excellence​/Per Diem

Overview

The Patient Experience Representative is responsible for ensuring that every person approaching the medical center is greeted, provided direction to desired location, including transporting (walking or wheelchair) individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome. Patient Experience Representative will be asked to screen patients/visitors/associates, enforce visitor/support person restrictions, perform service recovery, and assist during special events.

• Greet and assist patients, visitors, and associates; provide directions and transport as needed.
• Screen patients/visitors/associates and enforce visitor/support person restrictions.
• Assist during special events and perform service recovery as needed.

• MINIMUM QUALIFICATIONS: EDUCATION:
  High School Diploma or equivalent.
• CERTIFICATION/LICENSES: BLS issued by American Heart Association is preferred.
• SKILLS: Hospitable and sensitive to needs and feelings of others; passion for making people feel welcome; comfortable talking to and greeting patients, associates, and visitors; ability to enforce challenging restrictions in time of infectious disease outbreaks.
• EXPERIENCE: One year experience working in customer service preferred.

• Responsible to:
  Patient Experience Manager

• Bloodborne pathogen: A - Requires knowledge and practice of safety standards.
• Bloodborne pathogen: B – If involved in clinical contact

PHYSICAL REQUIREMENTS: Required to speak, listen and communicate with a wide variety of persons. Requires a very high level of customer service skills. Requires moderate physical effort (lift or carry up to 50 pounds).