Patient Service Representative

Position Function Summary

Under the direction of the Front Office Manager, and in cooperation with the Chief Administrative Officer (CAO), the Patient Services Representative (PSR) greets patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides clerical services which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Schedules, reschedules, and cancels appointments and return appointments for patients over the phone and in person per provider scheduling protocol.

Perform duties in a manner that is supportive and responsive to patients and visitors.

• Greetings new and returning patients and clients
• Check patients in for their appointments
• Greets visitors/vendors to the health center and directs them appropriately
• Provides general information to patients concerning the functions of LFMC
• Collects required personal, health and insurance information from all patients
• Determines insurance eligibility using various portals
• Ensures accuracy of insurance and billing information
• Accepts cash, checks, or bank cards for payment of fees or cost of goods/services rendered according to established procedures
• Gives change and issues receipts for funds received
• Balances cash drawer against receipts at the end of the day
• Schedules/reschedules/cancels/N/S’s appointments per provider scheduling protocol
• Schedules appointments with Case Workers, Health Education, GH or other departments within the Clinic
• Prints appointment card when discharging patient
• Prints schedule for the following day
• Proficient in use of company telephone system including answering phones, transferring calls and use of paging system
• Demonstrates computer literacy and capable of operating all office machinery efficiently and accurately

• High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.
• CPR Certification, required.
• Fluent in both English and Spanish, required.

• Four (4) weeks of annual leave
• Up to two (2) weeks of sick leave
• Up to one (1) week of continuing education leave
• Eight (8) paid holidays and four (2) days for personal leave

Accruals and holidays are prorated for part-time employees.

• Medical
• Dental
• Vision
• Paid term life insurance
• Paid Short Term Disability
• Optional Life
• Critical Care
• Medical and Dependent care expense accounts
• Health Savings Account
• 403(b) retirement savings plan (eligible for company match after 12 months of employment)

Non-Union: X

Entry level

Full-time

Health Care Provider

Hospitals and Health Care

We are an equal opportunity employer.