Oncology Scheduling Coordinator

Overview

The Oncology Scheduling Coordinator is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This role involves gathering patient-specific demographic and provider information to assess the nature of the request and determine the appropriate appointment area; advising patients regarding the need for co-payments and referral authorizations to ensure the patient arrives on time and is prepared for their procedure or visit;

communicating with a variety of individuals including patients, customers, referring physicians, clinical staff and family members; navigating multiple systems simultaneously. When applicable, codes procedures with the correct CPT and ICD-10 codes for scheduling clinic visits and in-office procedures. Facilitates communication between physicians, patients and other practices regarding scheduling and appointments to ensure a seamless transition for the patient.

• Independently create and schedule appointments in the electronic medical record for a complex, multispecialty practice.
• Gather patient-specific demographic and provider information to determine the appropriate appointment area.
• Advise patients on co-payments and referral authorizations to ensure timely arrival and preparation for procedures/visits.
• Interact with patients, customers, referring physicians, clinical staff and family members to coordinate scheduling and accessibility.
• Navigate multiple systems to provide efficient scheduling and service delivery.
• Code procedures with the correct CPT and ICD-10 codes for scheduling clinic visits and in-office procedures when applicable.
• Facilitate communication between physicians, patients and other practices to ensure a seamless transition for the patient.

High school graduate or equivalent.

None required

• Ability to read and write in English; bilingual in Spanish helpful
• Strong organizational skills
• Ability to communicate effectively and collaboratively with physicians, practices and various hospital departments
• Computer knowledge, keyboarding skills, switchboard skills and the ability to operate general office equipment

Three years experience in related healthcare field with demonstrated knowledge of medical terminology, CPT and ICD-10 coding and outpatient scheduling.

• Responsible to:
  Manager

• Bloodborne pathogen - B

General office environment, frequent contact with patients, VDT exposure.

Long periods of sitting. Keyboard usage with sound ergonomic principles. May be required to lift, push, pull and/or carry up to 20 lbs. Requires good vision, dexterity and the ability to type.