Patient Navigator; RN Surgical Oncology

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EDUCATION: High school diploma or equivalent required. Bachelor’s degree preferred.

CERTIFICATION/LICENSES: Oncology Patient Navigator Certification (or obtained within 2 years)

SKILLS:

• Demonstrate basic knowledge of medical and cancer terminology
• Demonstrate familiarity with and know-how to access and reference evidence-based information regarding cancer screening, diagnosis, treatment, and survivorship
• Demonstrate basic knowledge of cancer, cancer treatment, and supportive care options, including risks and benefits of clinical trials and integrative therapies
• Identify potential physical, psychological, social, and spiritual impacts of cancer and its treatment
• Demonstrate general understanding of healthcare payment structure, financing, and where to refer patients for answers regarding insurance coverage and financial assistance
• Demonstrate interpersonal and communication skills that result in the effective exchange of information and collaboration with patients, their families, and health professionals
• Employ active listening and remain solutions-oriented in interactions with patients, families, and members of the healthcare team
• Demonstrate empathy, integrity, honesty, and compassion in difficult conversations
• licensed and non-licensed professionals and act within professional boundaries
• Demonstrate basic understanding of cancer, healthcare systems, and how patients access care and services across the cancer continuum to support and assist patients
• Ability to coordinate various functions and activities for maximum cooperation and integration of services providers and persons receiving care within a clinic for continuum of care services
• Ability to understand and implement sensitivity and culture of care measures appropriate to a diverse population
• Ability to work with various levels of the CHRISTUS organization including clinical, financial, administrative and medical staff.

EXPERIENCE: Minimum of 5 years of experience in a health care setting and related experience with quality, care coordination and oncology preferred.

NATURE OF SUPERVISION:

-Responsible to: Manager, Cancer Center

ENVIRONMENT:

- Blood borne pathogens - A

Well-lighted office area. Occasional exposure to activities and infectious diseases in patient care areas.

PHYSICAL REQUIREMENTS: Ability to move around settings of care. Requires close work, good vision, dexterity to write as well as to use computer keyboard. Ability to handle stressful situations.