Medical Office Specialist Float Pool

POSITION SUMMARY: While utilizing the AIDET framework of communication, the MOS associates facilitate a welcome and easy access to the clinic. MOS associates are responsible for establishing an encounter for any patient who meets the guidelines for the clinician group. They ensure that all data entry is accurate, including demographic and financial information for each account. MOS associates have numerous procedural requirements including data elements, insurance verification, and collections for all patient portions, including prior balances.

They are responsible for the successful financial outcome of all patient accounts and ensuring compliance with State and Federal regulations, The Joint Commission, and Department of Health and Hospital compliance standards (for HOPD clinics). MOS associates communicate directly with patients and families, physicians, nurses, insurance companies, and third-party payers. In addition, their responsibilities include some and/or all of the following: scheduling clinic appointments, the check-in/out process, answering incoming phone calls, reminder phone calls, and taking and directing messages to appropriate staff.

They provide clerical support, scan documents, sort the clinic's fax inbox, and daily work the Missing Reg Items WQ. This position requires a professional appearance, good communication, and effective organizational skills. MOS associate representatives require dependability, flexibility, and teamwork. They may provide valuable support and cover staffing shortages in other clinics. Floating to other clinics promotes teamwork and collaboration among the clinician group.

MINIMUM QUALIFICATIONS:

EDUCATION: High School graduate

CERTIFICATION/LICENSES: NA

SKILLS:

• Comfortable using a computer, basic typing and computer skills (data entry or word processing)
• Experience with Excel, email, and online insurance verification
• Self-motivated and self-directed
• Must be dependable
• Strong organizational skills
• Excellent customer service skills
• Strong problem-solving skills
• Knowledge of health insurance and managed care concepts and requirements.

EXPERIENCE: One to three years of general or medical office experience or completion of a medical office program within the last two years. One to two years of health insurance experience is preferred.

NATURE OF SUPERVISION:

-Responsible to: Medical Office Specialist Manager and Clinic Manager

ENVIRONMENT:

- Bloodborne pathogen - B

General office environment, frequent contact with patients, VDT exposure.

PHYSICAL REQUIREMENTS: Long periods of sitting board usage with sound ergonomic principles. Must be flexible in work schedule.