Assistant Branch Manager

Assistant Branch Manager

We are Sunflower Bank, N.A., a full-service financial institution committed to serving our communities and supporting the team members who make it all possible. We offer a full range of relationship-focused services to meet personal, business, and wealth‑management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more at

Santa Fe, NM

Full‑time

• Hire, train, direct and communicate performance expectations clearly and frequently, evaluate employee performance – recommend promotions, transfers and salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch who adheres to the latest approved allocation, including management and placing a floater pool if available.
• Develop and coach staff to provide legendary customer service to all customers and non‑customers, upholding all customer service non‑negotiables such as greeting customers with a sincere smile, appropriate use of handshake, learning and using customers’ names, processing customer requests in a timely and accurate manner, taking ownership of customer complaints and ensuring resolution and customer satisfaction, providing a sincere thank‑you and leading by example.
• Engage, motivate, and lead staff to achieve branch goals. Grow branch customers and increase product and service usage by identifying opportunities to cross‑sell and make referrals. Promote, refer, sell and cross‑sell bank products and services, including deposit, trust brokerage, insurance and credit products, to generate and increase deposit fee income and coach staff to uphold the same.
• Monitor teller line for compliance with banking regulations and bank policies and take action to resolve any compliance issues.
• Schedule and monitor daily activities of staff, including transaction approvals.
• Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits.
• Uphold all security policies and procedures and serve as primary support for the branch Security Coordinator.
• Ensure all deposit, cash, and online posting differences are reviewed and corrected daily.
• Provide backup for staff as needed and uphold all staff responsibilities.

• Two to five years of similar or related experience.
• Sound judgement and decision‑making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrated excellent verbal, telephone, and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills including a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customer service, sales, leadership, teamwork, and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, reaching for work‑related tasks, walking, bending, stooping, kneeling or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company‑paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

Pay is dependent on knowledge, skills, abilities, experience and location. This vacancy is open until filled; early application encouraged. This announcement may be used to fill similar positions within 90 days.

Sunflower Bank, N.A. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location‑specific notices is available on our privacy policy.