Learning & Development; L&D Instructor; Level I or Level II

Learning & Development (L&D) Instructor (Level I or Level II)

Join to apply for the Learning & Development (L&D) Instructor (Level I or Level II) role at State Employees Credit Union of New Mexico
.

Position Title: Learning & Development (L&D) Instructor (Level I or Level II)

Reports To: Learning & Development (L&D) Manager

Job Status: Non-Exempt

Job Grade: $20.77- $29.17 hourly DOE

State ECU is growing our Learning & Development team—and we're intentionally hiring this role at either the Level I or Level II scope. That means we'll match the position level (and the day-to-day responsibilities) to your experience, education, and demonstrated training expertise.

If you're earlier in your L&D career but hungry to grow, you'll thrive at Level I. If you've already led trainings end-to-end and can own small projects with limited supervision, you may be a Level II fit.

At State ECU, we invest in our people through continuous learning, collaboration, and real opportunity to grow your career in a supportive community. We live the credit union philosophy of "people helping people"—and we take pride in delivering consistent, exceptional experiences for our members and one another.

Reporting to the Learning & Development Manager, this role supports the full training lifecycle—from needs assessment to design, delivery, and continuous improvement—serving staff across the credit union. The impact is direct: stronger employee engagement, more consistent service excellence, and better performance outcomes.

We will hire someone into one of two levels based on experience and qualifications.

Ideal for candidates with solid training fundamentals who excel at delivering and facilitating learning, supporting development work, and building confidence across a broad range of topics with more structured guidance.

Responsibilities emphasize delivery + support + growth.

Ideal for candidates who can operate with more limited supervision, lead small-scale L&D projects, and mentor others while owning broader portions of program design and improvement.

Responsibilities emphasize ownership + leadership + project/mentor scope.

Core responsibilities (both Level I and Level II)

• Create a positive, professional learning environment that reflects State ECU standards and values.
• Deliver engaging training in group and individual settings using effective facilitation methods.
• Support training needs assessments and help implement learning strategies that improve performance.
• Partner with leaders and SMEs to identify skill gaps and develop learning solutions aligned to business needs.
• Use a variety of methodologies, tools, and practices (in‑person, virtual, and eLearning) to maximize training effectiveness.
• Manage priorities, deadlines, and quality—delivering high‑value training within budget and time expectations.

Additional responsibilities at Level II (expanded ownership + leadership)

• Lead small‑scale learning initiatives and continuous improvement efforts with limited supervision.
• Own broader end‑to‑end program design and refinement across the credit union, supporting strategic initiatives.
• Apply advanced knowledge of financial‑industry compliance training requirements (e.g., BSA/Privacy/Patriot Act, NCUA, and related laws/policies).
• Mentor Instructor I team members, including supporting OJT components and progress reporting to the L&D Manager.

Must‑have qualifications (Level I or Level II)

• Demonstrated ability to develop and/or deliver training across the training lifecycle.
• Working knowledge of systematic training approaches (e.g., ADDIE or similar).
• Excellent written and verbal communication skills for both small and large audiences.
• Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Highly organized with attention to detail and quality.
• Experienced with an LMS and/or creating or delivering virtual/eLearning content (e.g., Zoom, Rise, Storyline, Articulate, or similar).
• Collaborative, inclusive, approachable to engage diverse audiences and build trust.