Customer Service Representative; DCA

Position: Customer Service Representative (DCA #4450)
$16.50 - $24.75 Hourly

$34,320 - $51,480 Annually

This position is a Pay Band C2

Posting Details

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

Please visit us ianArtsand

Culture.org

Created in 1978 by the New Mexico Legislature, the Department of Cultural Affairs represents New Mexico's dedication to preserving and celebrating the cultural integrity and diversity of our state. The Department oversees a broad range of New Mexico's arts and cultural heritage agencies. These include 15 divisions representing a variety of programs and services.

The Museum of Indian Arts and Culture, one of four museums in the Museum of New Mexico system, is a premier repository of Native art and material culture and tells the stories of the people of the Southwest from pre-history through contemporary art. The museum serves a diverse, multicultural audience through changing exhibitions, public lectures, field trips, artist residencies, and other educational programs.

It is MIAC's mission to provide cross-cultural education to the many visitors to Santa Fe who take part in our programs and to New Mexican residents throughout the state. It is especially important that MIAC serve the Indian communities in our state and throughout the Southwest whose contemporary and ancestral cultures are represented in the museum's collections.

Why does the job exist?

This position exists to provide a high level of customer service to all those who come to visit the Museum of Indian Arts & Culture. The position will provide accurate cashiering and clerical assistance within the museum including greeting visitors, selling tickets, processing complimentary admissions, and maintaining the front desk at the museum.

How does it get done?

The customer service representative is responsible for providing visitors with excellent customer service by ensuring that accurate museum information is relayed to visitors and they are helped in a timely manner in purchasing museum tickets through the Tessitura point of sale system, processing upgrades, and with complimentary admissions.

The customer service representative is responsible for maintaining accurate cashiering and running a cash drawer and closing/cashing out the drawer at the front desk including running financial reports and dropping off the deposit at the specified location.

The position will assist visitors in person and over the phone with their inquiries regarding museum programs and to direct them to proper staff to assist with specified inquires.

The position must maintain the front desk at the museum including making copies of printouts and deposit paperwork, ensuring sufficient supplies are at the front desk, and maintaining a clean and organized front desk.

Who are the customers?

Staff, customers, and visitors of the Museum of Indian Arts & Culture.

Ideal Candidate

Experience in customer service and cash handling.
Basic computer knowledge and skills.

Minimum Qualification

High School diploma or equivalent.

Employment Requirements

Employment is subject to a pre-employment background investigation and is conditional pending results.

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Must possess and maintain a valid New Mexico Driver's License.

Working Conditions

Office setting, exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift up to 25lbs.

Supplemental Information

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Agency Contact Information:
Elisabeth Stone, , or elisabeth.stone.gov. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.