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Senior CSR Lead & Coach — Call Center Operations

Job in Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
A leading research company is seeking a Senior Customer Service Representative in Santa Fe, New Mexico. This role involves providing leadership and coaching to Customer Service Agents to achieve service level agreements. Candidates must hold a High School Diploma or GED and have a minimum of two years in call center customer service, along with at least one year of leadership experience.

Compensation varies based on several factors, including skills and experience, and the position supports a diverse work environment.
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Position Requirements
10+ Years work experience
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