Box Office Representative

Overview

Title: Box Office Customer Service Representative

Reports to: Box Office Manager

Salary: $18/hour

Seasonal position (Mid-May through end of August)

Performs all activities associated with the efficient operation of the box office and the accurate processing of all ticket orders including orders via phone, internet and in-person sales. This position requires the ability to follow very specific ticket-order-processing guidelines and patron services during the day and performance evenings.

Due to the nature and short term of this position, we ask for flexibility in dates and hours with the understanding that we cannot offer extended time off (example: a week off for a vacation).

• Convey positive, professional and pleasant image of The Santa Fe Opera to the general public, staff, supporters and board members
• Display a sound understanding of the Opera Company, the repertory, the Tessitura ticketing system and all general information that relates to the Box Office
• Follow all guidelines set forth in the Santa Fe Opera Employee Manual and Box Office policies.
• Perform all tasks and duties delegated by the Box Office Managers
• Efficiently and accurately process all ticket orders and guide patrons through the ordering process, whether on-line or at the Box Office
• Responsibly handle all monies received in the Box Office, including cash
• Assist in the mailing of tickets, literature and requested information from the Box Office
• Assist in the daily upkeep of the customer service areas. Related duties to include the reviewing of pending orders, miscellaneous data entry, filing, periodic cleaning, and the organizing and stocking of required supplies.
• Attention to detail and willingness to follow specific guidelines and policies are necessary.
• Ability to perform light work with lifting or moving of up to 20 pounds occasionally. Constant sitting, standing, walking, and finger dexterity is needed to handle paper items, dial the telephone and use the computer. Frequent crouching, stooping, and reaching are required to move supplies.

This job description in no way implies that these are the only duties to be performed by the employee occupying this position. The fundamental job requirements are included, and these are the essential job functions. Employees will be required to perform any other job-related duties assigned by their supervisor. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The Santa Fe Opera has an industry-wide reputation as an excellent employer, providing rewarding opportunities amid a setting of great natural beauty. As an Equal Opportunity Employer, the Santa Fe Opera celebrates diversity and inclusion. We do not discriminate against any employee or job applicant on the basis of race, color, religion, national origin, creed, gender, sexual orientation, pregnancy, disability, age, veteran status, political affiliation or philosophy.

All qualified applicants are encouraged to apply.

Positions require proof of eligibility to work.

• Submit a completed employment application form using either the (PDF) Form or Online Form.
• Submit your (PDF) application form, resume and cover letter by email to Human Resources or by mail to:

The Santa Fe Opera
Attention:
Human Resources
Post Office Box 2408
Santa Fe, New Mexico