Member Engagement Advisor; MEA

Description

This role is designed for a self‑motivated professional who thrives on field‑based interaction and ensuring high standards of care and compliance for our members. As a Member Engagement Advisor, you will serve as the primary face‑to‑face link between our organization and our members, ensuring that plans of care are followed and documentation is pristine.

• Status: Independent Contractor (1099)
• Schedule: Flexible "Flex" Schedule (All work must be performed Monday – Friday, 8:00 AM – 4:00 PM)
• Reporting To: Satellite Office Administrator and Member Engagement Administrator

To ensure the highest quality of care and regulatory compliance, the Member Engagement Advisor is responsible for the following:

• Member Visitation & Oversight
  • Conduct monthly supervisory visits for all Delegated members to ensure plan adherence.
  • Perform quarterly face‑to‑face visits for Directed members to ensure plan adherence.
• Administrative Documentation
  • Facilitate the review and obtaining of required signatures on all relevant member paperwork.
  • Ensure all documentation is submitted accurately and within established deadlines.
• Communication
  • Act as a liaison between the member and the Satellite or Corporate Office.
  • Promptly report any changes in member status, health, or environment to the Office Administrator and Member Engagement Administrator.

• Professionalism: Strong interpersonal skills with the ability to engage diverse populations.
• Organization: Exceptional time management skills to handle a flexible, field‑based schedule.
• Reliability: Must have dependable transportation to travel to various member locations.
• Autonomy: Ability to work independently with minimal daily supervision while meeting all compliance benchmarks.
• Technical
  
  Skills:
  
  Proficiency in basic digital documentation and electronic signature platforms.

• This position requires frequent travel to private residences.
• Work is performed during standard business hours; no weekend or evening hours are required or permitted.