Customer Success Manager; Portuguese​/English Bilingual

Join to apply for the Customer Success Manager (Portuguese/English Bilingual) role at Sealed Air Corporation

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact.

That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit

Job Description

At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission — driving customer satisfaction, retention, and growth within our Protective Packaging business.

This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Santa Fe Springs, CA office and is expected to be in office 4 days per week.

• Lead, coach, and develop a high-performing team of Customer Success Partners.
• Foster a collaborative, customer-centric, and results-oriented culture.
• Provide continuous feedback, mentoring, and career development support.

• Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
• Serve as an escalation point for complex issues, driving timely and effective resolution.
• Develop proactive engagement strategies using customer data to identify risks and growth opportunities.

• Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
• Advocate for the voice of the customer — using insights to improve products, processes, and service.
• Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.

• Oversee order management accuracy and communication on changes, delays, and delivery updates.
• Identify and remove process bottlenecks to enhance order-to-payment efficiency.
• Track and analyze key KPIs — including satisfaction, retention, adoption, and revenue impact.

• Champion process enhancements that simplify the customer journey.
• Support organizational change initiatives with clear communication and engagement.
• Promote Sealed Air’s mission, values, and safety standards across the team.

• Leadership & Coaching
  
  Skills:
  
  Proven experience developing and motivating high-performing teams.
• Strategic & Analytical Mindset:
  Ability to analyze customer data, forecast challenges, and create solutions.
• Strong Communicator:
  Excellent interpersonal, written, and presentation skills.
• Customer-Centric:
  Passion for delivering exceptional service and driving customer success.
• Cross-Functional Partner:
  Skilled at collaboration across Sales, Supply Chain, and other functions.
• Adaptable & Organized:
  Thrives in dynamic environments with changing priorities.

• 7+ years in Customer Success, Account Management, or a related customer-facing role.
• 5+ years managing or leading a customer-facing team.
• Experience in order and complaint management.
• Proficiency in CRM (Salesforce), ERP (SAP), and Microsoft Office 365.
• Fluent in English and Portuguese (Spanish a plus).
• Associate or Bachelor’s degree preferred (or equivalent experience).
• Flexibility to support regional/global teams across time zones and holidays.

Join us at Sealed Air — where your leadership will…