Regional Key Accounts Manager

Job Summary

The Regional Key Account Manager is responsible for the leadership of the key account services and direct billing at Brenntag Southwest/Pacific. The role has a heavy focus on metrics, data dissemination, and ensuring effective communications between customers and the Key Accounts Group. The role requires interaction with external and internal stakeholders, cultivation of customer relationships, and effective organization and distribution of Key Account bids throughout the company.

The Business Development Manager works closely with Other ROCS and Brenntag North America Key Accounts to ensure that information is received and updated in a timely manner.

The Regional Key Account Manager acts as the primary liaison between BSW/Pacific and North America Key Accounts. The manager oversees the Key Account Administrator and ensures that timely entry of bids is entered into the system and direct billings are processed for customers. Additional responsibilities include maintaining supply of binder / table of contents materials for customized presentations, gathering information (sales figures, reports, pricing, etc.)

with other Key Account Managers and Assistants around the organization, and developing strong communication skills and ties with the company-wide Key Accounts Group.

• Acts as the primary liaison between BSW/Pacific and North America Key Accounts.
• Manager Key Account Administrator and ensure that timely entry of bids are entered into the system and direct billings are processed for customers.
• Maintain supply of binder / table of contents materials for customized presentations.
• Work with other Key Account Managers and Assistants around the organization in gathering information (sales figures, reports, pricing, etc.); develop close communication skills and ties with the company wide Key Accounts Group.
• Monitor quarterly Key Accounts roster activities, use quarterly Master list to edit information to make the necessary changes in the AS-400 system.
• Update contact information on Key Account Executives.
• Update contact information on Key Account Specialists.
• Gain strong knowledge in working within the AS-400 system to pull sales and other information.
• Sales data.
• Pricing data.
• Identification of customer logistical needs.
• Work with team Calendar, E-Mail, and database management.
• Keep an active Calendar for regularly scheduled reports, and bid E-Mail monitoring and management ensuring efficient and effective communication.
• Updating of group mail lists for each Major Account.
• Generate reports as needed by North America Key Accounts Group.
• Follow-up to ensure timely response to meet deadlines for submission of all bids.
• Prepare final version of bid spreadsheet/proposal for review by Key Accounts team and then help with submission to customer.
• Disseminate post bid results to appropriate field personnel.
• Other duties as assigned by Manager.

• Key Account Specialist
• Responsible for systematically review the work for accuracy.
• Will conduct performance review.
• Will ensure all safety and state compliance training is satisfied per direct report.

• Leadership and Management Skills – Ability to effectively manage and motivate a team. Must be comfortable with providing guidance and direction to staff.
• Customer service skills – Proven extensive experience working successfully in customer service roles.
• Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – Ability to communicate (verbal/written) effectively with customers, vendors, management, and other coworkers.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments.
• Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems.
• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format.
• Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent.
• Computer…