Senior Case Manager; Jessie Street Terrace

Senior Case Manager (Jessie Street Terrace) – Mid Pen Housing Corporation

About Mid Pen:
At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

Property Name:
Jessie Street Terrace

Property Type:
Supportive

The Senior Case Manager plays a critical role delivering programmatic guidance and capacity building on health and supportive needs for high-acuity residents. The Senior Case Manager works across the portfolio, collaborating with property- and regional-level staff, to ensure quick and high-quality resolution of crises. The Senior Case Manager provides training and technical assistance on the ground to help local staff better respond to health and supportive needs they see and are adept at health/supportive program delivery and assessments.

• Provides timely and high-quality coaching to regional staff and manages crisis situations with residents that have supportive needs
• Provides direct case management services across multiple sites for identified residents who exhibit signs of functional impairment, including support to develop independent living skills
• Implements programs across multiple properties
• Supports day-to-day operations across multiple properties; coaches/mentors case managers in same region
• Coordinates and supports crisis intervention and follows up with multiple properties
• Provides relevant subject matter expertise and capacity-building, portfolio-wide, on mental health and supportive populations
• Ensures compliance with mandated reporting policies and procedures

• Engages with partners across multiple sites; identifies efficiencies and improvements in these partnerships
• Ensures visibility for Mid Pen Resident Services across multiple properties
• Monitors provision of services provided by partners at multiple properties

• Continually assesses and responds to the needs of the community
• Mentors/coaches Service Coordinators on customer service and feedback collection
• Manages customer feedback channels and administers/promotes customer responsiveness surveys to facilitate customer feedback

• Maintains accurate multi-property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Ensures timely multi-property-level reporting, consistent with Services' policies, procedures and trainings
• Analyzes single-source data across multiple properties to inform decision-making
• Communicates findings from multiple properties with supervisor and supervisee

• Provides leadership and team support for assigned region
• Supports onboarding of service coordinators in assigned region
• Models a "One Mid Pen " culture, working with Property Management, across assigned properties
• Serves and contributes to special project initiatives, and provides input from Services Coordinator cohort
• Performs other duties as required

• M.S.W. or M.A. degree in psychology, counseling, or related field and 3 years' experience
• serving high needs populations (mental illness, substance use, co occurring disorders) or B.A. or B.S. degree in the same fields with 5+ years' experience serving
• these populations
• Experience working with and serving people who have experienced homelessness.
• Experience working with high needs or high acuity populations that have experienced trauma.
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

• Excellent reading, writing and verbal communications skills
• Demonstrate solid judgment, discretion, and problem-solving skills when working with residents
• Excellent…