Desktop Support Analyst

Desktop Support Analyst

Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born. Join our team!

• Experience providing high quality customer‑focused Desktop Support
• Excellent troubleshooting skills
• Efficient and effective support of project activities

If you answer "yes" to the above, check out our job posting and consider applying.

This is a fully‑onsite position and is a part of the Information Technology Team at the UCSC Extension located at 3175 Bowers Ave., Santa Clara, CA.

• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued Vacation & Sick Leave
• Employee Discount Programs and much more...

This is a 100% onsite position.

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration.

NOTE:

Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 12‑15‑2025

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands‑on, roll‑up‑your‑shirts‑practicality of Silicon Valley culture. Developed with guidance from key industry leaders and academic experts, Extension's certificate programs match the economic demands of industry, from engineering to business, education to bioscience. The University of California reviews and approves UCSC Extension courses and programs for academic content, merit, and instructor qualifications.

Many courses can be applied toward degree programs or may be eligible for professional certificates and licenses.

The IT department is a fast‑paced environment and serves all IT needs for UCSC Silicon Valley Extension, UC Scout, and Smarter Balanced. Learners, instructors, and staff members are supported by the IT department, totaling approximately 18,000 registered users at any time. The Desktop Support Team supports equipment installs for staff and instructors, studio and lab computers, printers, peripherals, teleconferencing, and audio/visual equipment.

Desktop Support also performs analysis of requests for equipment and software used in classrooms and laboratories, and executes implementation within departmental guidelines. UCSC Extension is based in Santa Clara, CA, the HEART of Silicon Valley. Extension is an equity‑minded organization that represents the full diversity of the University of California and demonstrates a sensitivity to and understands the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.

The University of California has a 150‑year history in the San Francisco Bay Area, and is recognized as the leading regional workforce training provider. As part of the University of California, UCSC Silicon Valley Extension is certified by the WASC Senior College and University Commission…