Part Time CASHIER​/RECEPTIONIST

Position Title:

Service Cashier/Reception
Department:
Service

Reports to:

Service Manager
FLSA Status:
Non-Exempt

Position Summary:

The Service Cashier is primarily responsible for receiving payment from customers for goods and services, recording the amount received and accurately posting for it and accounting for it.

• Answers incoming phone calls
• Schedules service appointments
• Computes or re-computes the customer’s final bill using the dealership computer system.
• Receives and issues a receipt for cash, checks and credit card payments, following the procedure set out for accepting payment (e.g., checks verified, etc.)
• Records amount received in the computer and secures monies in the register/drawer.
• Makes change and issues receipts to customers.
• Reviews and records totals as shown on the receipt tape and verifies against cash on hand.
• Refers customers who have additional questions or complaints to the service advisor or other appropriate person.
• Coordinates vehicle pick up with the service porters.
• Maintains Customer Satisfaction Index (CSI) rating as set by service manager.
• Ensures all service records are filed timely and accurately.
• Greets customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
• Attends meetings as scheduled
• Ensure that work areas and customer waiting areas are kept clean.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience: High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language

Skills:

Ability to read and interpret documents such as repair orders and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, employees and the general public.

Mathematical

Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, & Registration: Current, valid driver’s license; satisfactory Motor Vehicle Report (MVR).

Physical Demands: The job requires the employee to talk or hear regularly, sit and use hands, use a computer, occasionally stoop, kneel, crouch or crawl, and frequently lift up to 10 pounds (occasionally up to 25 pounds). Visual demands include close and distance vision.

Work Environment: The employee is regularly exposed to a computer monitor and the noise level is usually quiet.

The Receptionist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $20.00.

Santa Cruz VW CDJR