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Technical Support HelpDesk/Support CRM System

Rider Support Lead - Warranty & CX Excellence

Job in Santa Cruz, Santa Cruz County, California, 95061, USA
Listing for: Santa Cruz Bicycles LLC
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support, CRM System
  • IT/Tech
    Technical Support, HelpDesk/Support, CRM System
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading bicycle company in Santa Cruz is seeking a Rider Support Manager to enhance rider experiences across multiple brands. This role involves managing warranty processes, leading a support team, and ensuring top-notch customer service. Ideal candidates will have a strong background in customer support and bike knowledge, with experience in CRM platforms like Hub Spot. Join a team of passionate bike enthusiasts in a dynamic and fun workplace committed to excellence.
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