Retail Sales Associate​/Customer Service

Retail Sales Associate / Customer Service

Join to apply for the Retail Sales Associate / Customer Service role at Elements Massage®.

$500.00/hr - $500.00/hr.

If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan sales and have the opportunity to earn up to $500+.

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism into a story of great customer service.

• Creates an exceptional customer service experience for all clients every time they enter the studio.
• Informs all clients about the benefits of the Elements Wellness Program, a no‑hassle membership plan.
• Follows our proven sales process to enroll clients into the Elements Wellness Program.
• Is the first and final face of hospitality, whether on the phone or in the studio.
• Ensures the client appointment paperwork and payment process is brief, painless, and accurate.
• Works as a team with our Managers and Massage Therapists to create an environment where clients are at the center.

• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service experience in a spa‑like or similar environment, with a focus on hospitality and execution.
• Familiarity with modern office tools and systems; scheduling and payments are processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for employees and the best experiences for clients.

Entry level

Full‑time

Purchasing

Retail

©2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.