Team Leader, Restaurant​/Food Service

“This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired.

The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages,supervision, staffing and scheduling.”

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

• (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

• (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

• (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Models and coaches team members on the JIB Hospitality Model.

• (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.

• (Fast) Models a sense of urgency, hustles, greets guests and encourages team members todothe same.
• Leads and coaches team on how to provide consistent, fast service.
• Helps with order taking and cashiering during busy times.

• (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
• Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.
• Holds employees accountable to minimal order errors and re-trains them as needed.

• (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety andfoodquality policies and procedures.
• Follows all hand washing and glove procedures.
• Completes the Food Safety Checklist each shift.

• Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

• Treats guests and employees with care and respect.
• Is passionate about serving the guest.
• Steps in to help employees when necessary.
• Has a happy, friendly personality that is engaging to boththeguest and other employees.
• Reads the guest and anticipates their Pays attentiontoguests' verbal and non-verbal communication and addresses them proactively.
• Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
• Inspires team to take care of guests and make them the number one priority.

• Treats all employees with care and respect.
• Is a good team player and leader.
• Is dependable and reliable.
• Is willing to help others.
• Keeps calm and does not show signs of stress.
• Is open and willing to work with and lead people of all backgrounds.
• Ensures the team provides quick service while maintainingacalm environment.
• "Manages the floor" coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.

• Thrives in a fast-paced, high energy, team environment.
• Performs…