IT Systems Support Specialist

Overview

IT Systems Support Specialist – Valencia, CA (100% onsite)
• Direct Hire • $27.00 to $32.00 hourly

Immediate hire at a growing company. This role is responsible for performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary. You will work across the full tech stack, troubleshoot and resolve issues, provision equipment and access, coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications, and help ensure seamless IT operations.

Responsibilities include routine AS400 processes (daily, weekly, monthly backups including tape rotation), ensuring tapes are loaded and rotated per policy, handling Magellan 30-1 and Medi Cal 40-1 transmissions, providing on-demand reports, setting up file and account permissions, monitoring job scheduling, and delivering Tier 1 and Tier 2 support for end users (hardware, software, and access).

Other duties: assist users with system lockouts, onboarding/offboarding processes (including deploying and collecting hardware), diagnose and document complex technical problems escalated from Level 1, assist with installation, configuration, and maintenance of computer systems and peripherals, manage user accounts and access rights, and maintain knowledge of user-facing systems. Document and track support requests and resolutions in the Fresh Service ticketing system and collaborate with IT team members to address recurring issues.

• Provide Tier 1 and Tier 2 support for end users (hardware, software, and access).
• Perform and document daily AS400-related activities; escalate to Tier 3 when needed.
• Perform routine AS400 processes (daily/weekly/monthly backups) and manage tape rotation.
• Support Magellan 30-1 and Medi Cal 40-1 transmissions; provide on-demand reports.
• Set up and monitor file permissions, L-Par monitoring, and account permissions; perform table maintenance for access types.
• Monitor job scheduling and submission; provide outage and status communications.
• Assist with onboarding/offboarding and hardware deployment/collection.
• Diagnose and document complex technical problems escalated from Level 1; collaborate to implement solutions.
• Install, configure, and maintain computer systems and peripherals; manage user accounts and access rights.
• Build and maintain knowledge of user-facing systems; perform system updates, patches, and software installations.
• Document and track support requests and resolutions using Fresh Service.
• Collaborate with IT team members to address recurring issues.

• 4+ years of hands-on experience with AS400 tasks and processes (may be concurrent with Windows-based support).
• 4 years’ experience supporting Help Desk Windows PC issues (installation, configuration, maintenance, upgrades, replacement).
• Strong knowledge of PCs running Windows 11, MS Office 365, Microsoft Exchange, basic networking, and related applications.
• Strong problem-solving skills for Windows applications, remote connectivity issues, and Single Sign-On.
• Detail-oriented with documentation and record-keeping, ensuring information is accurate and up to date.

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Welcome to Consult Net, a premier national provider of technology talent and solutions. Our expertise spans project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Learn more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.